Customer Service Representative Specialist Sr

PNC; United States; Remote; USD 31,000 - 63,000; Full time

Job summary

PNC is seeking a Customer Service Representative Specialist Sr to join their remote Treasury Management Care Center team. This role focuses on providing advanced customer support, resolving inquiries, and fostering a satisfying client experience, while adherence to company standards and risk management is essential. Candidates should possess at least 3 years of experience and an Associates degree, with strong competencies in customer relationships and problem resolution.

Benefits

Health coverage

401(k)

Paid time off

Wellness programs

Qualifications

• Typically 3+ years of experience in customer service.
• Associates degree or equivalent required.

Responsibilities

• Perform advanced customer service activities for specialized products.
• Investigate and respond to customer inquiries via multiple channels.
• Resolve customer service inquiries and maintain high levels of satisfaction.

Skills

Accountability

Customer Interactions

Decision Making

Relationship Building

Technical Support

Education

Associates degree

Job description

Customer Service Representative Specialist Sr

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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Customer Service Representative Specialist Sr within PNC's Treasury Management Care Center organization, you will be based remotely. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

• Candidate will be located within Pacific Standard Time zone
• Shift will be 8:30 AM - 5:00 PM PST / 11:30 AM - 8:00 PM EST

Job Description

• Performs advanced customer service activities and initiatives for specialized products and services, supporting a complex suite of products/services and a sophisticated client base. Focus on problem resolution across multiple channels, delivering CARES model to customers and service partners.
• Receives, investigates, and responds to customer inquiries regarding complex products, services, and issues via all customer service channels.
• Resolves customer service inquiries and issues, recommends solutions, and acts as an escalation point for complex or recurring issues. May interact with higher levels within the customer organization.
• Maintains high levels of customer satisfaction, demonstrates commitment to quality, and may serve as a coach, mentor, or trainer to the customer service team.
• Documents customer interactions and completes service requests to minimize customer effort and follow-up actions.

PNC employees are expected to be:

• Customer Focused - understanding and leveraging customer needs and satisfaction in all business decisions.
• Managing Risk - assessing and managing risks to adhere to PNC's Enterprise Risk Management Framework.

Qualifications

Candidates should demonstrate relevant knowledge, skills, and experience, including:

• Preferred Skills: Accountability, Customer Interactions, Decision Making, Relationship Building, Technical Support
• Core Competencies: Accuracy, Client Relationship Management, Customer Experience, Critical Thinking, Effective Communication, Fraud Prevention, Multitasking, Problem Solving, Tech Savvy
• Work Experience: Typically 3+ years, with an Associates degree or equivalent; equivalent experience or certifications may be considered.
• Education: Associates degree required
• Certifications & Licenses: None required

Pay Range

Base Salary: $31,000 – $62,400. Salaries vary based on location, skills, experience, and education. Incentives are also available.

Application Window

Open for approximately two business days from 06/11/2025, possibly longer.

Benefits

PNC offers comprehensive benefits including health coverage, 401(k), paid time off, wellness programs, and more. For details, visit Your PNC Total Rewards.

Accommodations & Equal Opportunity

Applicants requiring accommodations should contact [e-mail] or call 877-968-7762. PNC is committed to an inclusive, accessible workplace and provides reasonable accommodations in hiring.

This position is subject to federal and state regulations including the FDIA, SAFE Act, and FINRA requirements.

Additional Information

This is a full-time, remote position within the Treasury Management Care Center. The candidate must be in the Pacific Standard Time zone and available during specified hours.