Customer Service Representative Specialist Senior

PNC; United States; Remote; USD 31,000 - 63,000; Full time

Job summary

A leading company is seeking a Customer Service Representative Specialist Sr to join their Treasury Management Client Care organization. This remote position focuses on advanced customer service for specialized products, requiring strong problem-solving skills and a commitment to customer satisfaction. Candidates should have an Associate's degree and relevant experience, with bilingual skills preferred. The role offers a competitive salary and comprehensive benefits.

Benefits

Health Coverage

Retirement Plans

Paid Time Off

Qualifications

• Typically requires an Associate's degree and 3+ years of related experience.
• Bilingual (Spanish) speaking candidate strongly preferred.

Responsibilities

• Performs advanced customer service activities for specialized products.
• Receives, investigates, and responds to customer inquiries.
• Maintains high levels of customer satisfaction and may serve as a coach.

Skills

Customer Service

Problem Solving

Decision Making

Technical Support

Education

Associates degree

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Customer Service Representative Specialist Sr within PNC's Treasury Management Client Care organization, you will be based remotely. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

• Candidate will be located within Pacific Standard Time zone
• Shift will be 11:30 AM EST - 8 PM EST / 8:30 AM PST - 5:30 PM PST
• Bilingual (Spanish) speaking candidate strongly preferred

Job Description

• Performs advanced customer service activities and initiatives for specialized products and services, supporting a complex dedicated suite of products/services for a sophisticated client base. Focus on problem resolution across multiple channels, delivering CARES model to customers and service partners.
• Receives, investigates, and responds to customer inquiries regarding complex products, services, and issues via all channels.
• Resolves customer service inquiries and issues, recommends appropriate solutions, and acts as an escalation point for complex or recurring issues. May interact with higher levels within the customer organization.
• Maintains high levels of customer satisfaction, demonstrates commitment to quality, and may serve as a coach, mentor, or trainer to the customer service team.
• Documents customer interactions and completes service requests to minimize customer effort or additional actions.

Core Values and Expectations

PNC employees are expected to be:

• Customer Focused - Knowledgeable of practices that align customer needs and satisfaction as primary considerations in all decisions, creating customized solutions.
• Managing Risk - Assessing and managing risks associated with business objectives to support PNC's Enterprise Risk Management Framework.

Qualifications

Candidates should demonstrate the necessary knowledge, skills, and abilities, including relevant work experience, education, and certifications.

Preferred Skills

Accountability, Continual Improvement Process, Customer Interactions, Customer Service, Decision Making, Relationship Building, Results-Oriented, Technical Support

Competencies

Accuracy and Attention to Detail, Client Relationship Management, Customer Experience Management, Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Problem Solving, Products and Services, Tech Savvy

Work Experience

Typically requires an Associate's degree and 3+ years of related experience. Equivalent combinations of education, certifications, and experience may be considered.

Education

Associates degree

Certifications and Licenses

No required certifications or licenses

Additional Information

Salary ranges from $31,000 to $62,400, with incentive eligibility based on performance. The application window is generally open for two business days from 05/12/2025. PNC offers comprehensive benefits, including health coverage, retirement plans, paid time off, and more. For accommodations, contact [e-mail].

PNC is committed to an inclusive and accessible workplace, providing reasonable accommodations for applicants and employees with disabilities. We are an equal opportunity employer, and this position complies with applicable laws and regulations.