Customer Service Representative - Spanish/English Bilingual - Work From Home

Remote Jobs; Town of Florida (NY); Remote; USD 60,000 - 80,000; Part time

Job summary

A technology solutions provider in human services is hiring for a customer service position. This role involves handling calls relating to child support and requires a high school diploma along with bilingual proficiency in English and Spanish. Candidates will enjoy paid training, flexible hours without weekends, and opportunities for career growth within a supportive work environment.

Benefits

Salary of $16.00 per hour

Bi-annual bonuses

Paid training

No weekend shifts

Career growth opportunities

Qualifications

• Minimum of one year of experience in customer service, call center, or related fields.
• Proficiency in data entry skills, including keyboard, mouse, and 10-key pad.

Responsibilities

• Handle calls from child support client stakeholders according to established procedures.
• Categorize calls and document interactions accurately.
• Resolve customer complaints by providing appropriate solutions and alternatives.
• Gather and assess customer information to meet their needs effectively.

Skills

Customer service experience

Bilingual proficiency in English and Spanish

Data entry skills

Problem-solving skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Overview

Employer Industry: Technology Solutions in Human Services

Why consider this job opportunity:

• Salary of $16.00 per hour
• Bi-annual bonuses available for those who qualify
• Paid training provided to enhance your skills
• No weekend shifts, promoting work-life balance
• Career growth opportunities within the organization
• Supportive work environment with a family-like culture

Job Responsibilities

• Handle calls from child support client stakeholders according to established procedures
• Categorize calls and document interactions accurately
• Resolve customer complaints by providing appropriate solutions and alternatives
• Gather and assess customer information to meet their needs effectively
• Maintain a general understanding of relevant policies and procedures

Qualifications

• High School Diploma or equivalent required
• Minimum of one year of experience in customer service, call center, or related fields
• Bilingual proficiency in English and Spanish is required
• Proficiency in data entry skills, including keyboard, mouse, and 10-key pad
• Basic knowledge of Microsoft Office applications

Preferred Qualifications

• Previous experience in a call center or service delivery environment
• Familiarity with child support systems or related human services
• Strong problem‑solving skills and ability to work under pressure

EEO Statement

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.