Customer Service Representative (Spanish)

obvio; San Carlos (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Obvio is hiring a Customer Support Representative in San Carlos, CA to assist customers with traffic tickets, violations and payments. You will handle inquiries with empathy, track payments, and coordinate with internal teams to resolve complex cases.

The role requires Spanish fluency and the ability to work 8am–5pm in a fast-paced startup environment. Ideal candidates have 2+ years in customer support, strong written and verbal communication, and comfort with payment tracking and Excel-based

Qualifications

• 2+ years in customer support or direct consumer communication.
• Experience with transactions, accounts receivable, and payment tracking (bonus).
• Excellent verbal and written communication skills.
• Strong multitasking, organization and problem-solving abilities.

Responsibilities

• Be the first point of contact for questions about traffic tickets, violations, and payment options.
• Deliver clear, compassionate support and de-escalate challenging situations.
• Accurately track inbound payments (online, cashier’s checks, money orders).
• Collaborate with internal teams to resolve complex cases.
• Maintain detailed records and uphold data accuracy.

Skills

Customer support

Accounts receivable

Spanish (fluency)

Communication

Tools

Ticketing systems

Excel

Job description

About Obvio AI

Each year, more than 40,000 people in the U.S. leave home and never make it back due to traffic crashes. At Obvio, we believe these deaths are preventable. We deploy solar-powered, AI-assisted cameras to enforce traffic laws where pedestrians are most vulnerable - automating enforcement in ways that traditional systems cannot. Our approach has already led to a 50% reduction in reckless driving in early partner cities.
Founded by the team behind Motive's AI dashcam and backed by Bain Capital Ventures and Khosla Ventures, we are building the intelligence layer for safer streets globally.

Ready to make a real impact with your customer support and accounts receivable skills? Join Obvio—a Silicon Valley startup using AI and Computer Vision to make roads safer for everyone.

We’re looking for a Customer Support Representative who’s passionate about helping people and thrives in a collaborative environment. You’ll be the friendly, knowledgeable voice for individuals with questions about traffic tickets, violations, and payments, while also playing a key role in our accounts receivable process.

What You’ll Do:

• Be the first point of contact for questions about traffic tickets, violations, and payment options

• Deliver clear, compassionate support and de-escalate challenging situations

• Accurately track inbound payments (online, cashier’s checks, money orders)

• Collaborate with internal teams to resolve complex cases

• Maintain detailed records and uphold high standards of data accuracy

What We’re Looking For:

• 2+ years in customer support or direct consumer communication (not a high-volume call center)

• Experience with transactions, accounts receivable, and payment tracking

• Excellent verbal and written communication skills

• Strong multitasking, organization, and problem-solving abilities

• Quick to learn new tools and technologies

• Fluent in Spanish (required)

• Must be able to work shift from 8am - 5pm

Bonus Points (not required):

• Experience with support ticketing systems

• Advanced Excel and reporting skills

• Background in traffic enforcement, legal, or government sectors

WhyObvio

• Your work will help save lives and improve road safety

• Series A of $22M led by Bain Capital

• Fast-moving startup environment with meaningful ownership

• Competitive compensation and early-stage equity

Obvio is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Obvio considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Obvio is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.