Customer Service Representative - Site

The Results Companies; El Paso (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join The Results Companies as a Customer Service Representative in El Paso, where you'll help customers with inquiries and account management. This role emphasizes problem-solving and customer care, offering a starting pay of $10/hr with opportunities for growth in a supportive environment.

Qualifications

• Ability to type 25 words per minute.
• Open availability 7 days a week.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist customers with account updates, billing questions, and service inquiries.

Skills

Technical Proficiency

Communication Skills

Problem Solving

Education

High school diploma or GED

Job description

Give me the basics!

At ResultsCX, our Customer Service Representatives are skilled problem-solvers and trusted resources for our customers. As a Customer Service Representative, you will handle inbound and outbound calls to assist customers with account updates, billing questions, service inquiries, new account setups, and more. This position goes beyond the script, giving you a key role in helping our communities.

Real Stories. Real Impact.

"One of our agents received a call from a homeowner who was clearly anxious — she had just opened a ‘final notice’ mailer warning her that her home warranty had expired. The company name wasn’t familiar, and with so many scams these days, she didn’t know who to trust. She just wanted to be sure she was protected.

Our agent took the time to walk through each of the customer’s three active plans — confirming the coverage, explaining her billing schedule, and making sure the customer felt confident her policies were up to date and active. As they reviewed everything together, the agent noticed something else: the customer was missing a key line of coverage that most homeowners benefit from.

Rather than just mention it, the agent explained what the additional plan covered, how it worked, and how it could save the customer both time and money in the long run. Before moving forward, the agent offered to investigate the mailer — even calling the number listed herself. When it turned out to be a dead end, the agent gently advised the customer that it could be a scam, empowering her to stay vigilant going forward.

By the end of the call, the customer not only enrolled in the missing coverage but also expressed heartfelt thanks for the agent’s patience, clarity, and care. She hung up more protected, more informed, and far more at ease than when she dialed in.”

We expect greater of ourselves… What’s Your Greater? Come find it at ResultsCX!

What should I bring to the interview?

• Education: High school diploma or GED required
• Typing Skills: Ability to type 25 words per minute
• Technical Proficiency: Intermediate/advanced proficiency required to toggle between multiple systems while communicating with customers
• Availability: Open availability 7 days a week
• Pay Expectation: Starting at $10/hr during training, varies by program fit during selection

As an extrovert, I want networking, collaboration, and socialization!

To work at our El Paso site, you need:

• Reliable transportation to get to and from work daily
• Live within 50 miles of 1320 Adabel Dr. Suite B, El Paso, TX 79936
• A personality that thrives on social connection, work events, in-person mentoring, and uncapped career growth

About ResultsCX

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. With over 30 years of experience, we have grown to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our expertise includes actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in our exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences for our clients.

Results-CX is an equal opportunity and affirmative action employer, considering all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.