Customer Service Representative Shipping

Jandbmedical; Wixom (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Jandbmedical in Wixom, MI is seeking a dedicated Customer Service Representative to manage member and provider inquiries, verify insurance, and document shipments in accordance with insurance guidelines.

The role requires strong communication skills, data entry accuracy, and a commitment to HIPAA-compliant processes. This is a full-time, 40-hour workweek Monday–Friday day shift, in-person at our Wixom facility.

Qualifications

• High School Diploma, GED, or equivalent experience.
• 2+ years in a fast-paced customer service role with multitasking.
• Clear and calm communication by phone.
• Ability to use computer system and maintain good records.

Responsibilities

• Handles incoming and outgoing calls with members, caregivers, doctors, and outside providers regarding accounts and product needs.
• Accesses and enters data in member accounts following HIPAA guidelines.
• Verifies insurance following established verification processes.
• Creates documentation to ensure supplies are shipped per insurance guidelines.
• Communicates with Team Support or Team Lead for matters needing supervisor approval.
• Uses the Customer Service Wiki to maintain knowledge of processes, insurance guidelines, products and company information.
• Makes suggestions for process improvements.

Skills

Customer service

Phone communication

Data entry

Insurance verification

Documentation

Process improvement

Education

High School Diploma/GED

Job description

Description

Summary:

The Customer Service Representative ensures customer satisfaction by proactively problem-solving, utilizing all available resources, to provide the highest level of customer service.

Essential Functions:

• Handles incoming and outgoing calls with members, caregivers, doctors and other outside providers regarding members’ accounts and product needs.
• Accesses and enters data in member accounts following HIPAA guidelines.
• Verifies insurance following established verification processes.
• Creates documentation to ensure supplies are shipped per insurance guidelines.
• Communicates with Team Support or Team Lead for matters that require supervisor approval or intervention.
• Utilizes the Customer Service Wiki to maintain a strong knowledge base of processes, procedures, insurance guidelines, products and company information.
• Makes suggestions for process improvements.

Position Type:

This is a full-time position with a regular 40-hour work schedule Monday -Friday day shift.

Requirements

Required Education and Experience:

• High School Diploma, GED, or equivalent experience.

Preferred Education and Experience:

• 2+ years of experience in a fast-paced customer service role requiring the ability to handle multiple tasks at various stages of completion.
• Previous experience requiring clear and calm communication by phone.
Previous experience requiring the ability to effectively use computer system and maintain good records.

Other Duties:

All other duties as assigned by management.