Customer Service Representative Senior - Retail Bank Operations

PNC; Carson City (NV); Remote; USD 57,000 - 68,000; Full time

Job summary

A leading financial services company is seeking a Customer Service Representative in Carson City, Nevada. This role involves providing advanced customer service for various products, resolving inquiries, and ensuring customer satisfaction. The ideal candidate has at least one year of customer service experience and strong problem-solving skills. Opportunities for career advancement and a comprehensive benefits package are provided, with flexible remote work arrangements.

Benefits

Comprehensive benefits package

Flexible remote work

Paid time off

Qualifications

• Minimum of 1+ years of related customer service experience.
• Ability to handle a fast-paced call environment effectively.
• Reliable internet connection and a backup work location.

Responsibilities

• Perform advanced customer service activities for multiple products and services.
• Receive, investigate, and respond to customer inquiries.
• Resolve customer service inquiries and recommend solutions.

Skills

Advanced customer service skills

Problem-solving

Critical thinking

Education

High School Diploma or GED

Job description

Overview

Salary up to $67,600. Comprehensive benefits package including medical, dental, and vision options. Flexible remote work arrangement from a quiet, confidential home location. Paid time off, including maternity leave, vacation days, and holidays. Opportunity for career advancement and growth within the organization.

What to Expect

• Perform advanced customer service activities for a range of products and services across multiple channels
• Receive, investigate, and respond to customer inquiries regarding complex issues
• Resolve customer service inquiries and recommend appropriate solutions
• Maintain high levels of customer satisfaction consistent with the employer\'s core values
• Document customer interactions and complete service requests to minimize customer effort

What is Required

• Minimum of 1+ years of related customer service experience
• High School Diploma or GED is preferred, but not required
• Ability to handle a fast-paced call environment effectively
• Advanced customer service skills with a focus on quality and customer satisfaction
• Reliable internet connection and a backup work location

How to Stand Out

• Experience in managing multiple priorities and problem-solving in a customer service context
• Knowledge of the banking industry and related processes
• Strong decision-making and critical thinking skills
• Familiarity with fraud detection and prevention techniques
• Technical proficiency in customer support functions

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.