Customer Service Representative (Self Storage)

Mini Mall Storage Properties; Hurricane (WV); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Bonus program

Health insurance

401(k) match

EAP

Discounts

Career growth

Safe culture

Job summary

Mini Mall Storage Properties is hiring a Customer Service Representative (Self Storage) to blend customer service, sales, and property operations. You will help customers find the right storage solutions while ensuring our facility stays safe, clean, and welcoming.

This full-time daytime role offers competitive pay, benefits, and growth in a fast-growing company across North America. You’ll work in Hurricane, WV, with opportunities for advancement and a focus on integrity, safety, and customer

Qualifications

• High school diploma or equivalent required.
• Background check required in hiring process.
• Basic computer skills including Microsoft Office.
• Experience in customer service, sales, retail, hospitality, or property management is an asset.

Responsibilities

• Assist customers in person, by phone, and online.
• Convert leads into rentals through consultative selling.
• Complete rental agreements, payments, and documentation accurately.
• Support collections, delinquency management, and auctions.
• Conduct property inspections and maintain inventory.
• Ensure cleanliness, safety, and brand standards.
• Process payments and daily reconciliations.
• Support maintenance and property improvement initiatives.
• Lift and move up to 50 lbs occasionally.

Skills

Customer service

Sales experience

Communication

Organizational skills

Independent work

Education

High school diploma or equivalent

Tools

MS Office

Job description

Join a Fast-Growing Company That’s Redefining Self Storage

Mini Mall Storage Properties has experienced incredible growth across North America since 2020. We're on a mission to make storage simple, secure, and convenient while delivering exceptional customer experiences at every location.

As a Customer Service Representative (Self Storage), you'll combine customer service, sales, and property operations to help customers find the right storage solutions while ensuring our facility remains safe, clean, and welcoming.

WHAT DO WE OFFER?

• Competitive hourly pay & paid time off.
• Performance-based bonus program.
• Full-time daytime schedule with no late nights, early mornings, or Sundays.
• Comprehensive health, dental, vision, and life insurance benefits.
• Retirement savings/401(k) matching program.
• Employee Assistance Program, employee discounts and referral program.
• Career growth opportunities in a rapidly expanding organization.
• Safety-first, team-oriented culture.

WHAT WILL YOU DO?

• Assist customers in person, by phone, and online.
• Convert leads into rentals through consultative selling and relationship building.
• Complete rental agreements, payments, and customer documentation accurately.
• Support collections, delinquency management, and auction processes.
• Conduct property inspections and maintain unit inventory.
• Ensure the facility meets cleanliness, safety, security, and brand standards.
• Process payments and complete daily business reconciliation.
• Support maintenance and property improvement initiatives.
• Safely lift, carry, and transport materials, equipment, and other items weighing up to 50 lbs on an occasional basis.

WHAT WILL YOU NEED?

• High school diploma or equivalent.
• Experience in customer service, sales, retail, hospitality, or property management is an asset.
• Strong communication and organizational skills.
• Comfortable working independently and managing multiple priorities.
• As part of our hiring process, a background check is required.
• Basic computer skills, including Microsoft Office.

At Mini Mall, we are guided by Integrity, Grit, Customer Focus, Community, and Safety & Security. If you're looking for a stable career with opportunities for growth and a chance to make a positive impact every day, we'd love to hear from you.

Join Mini Mall and help shape the future of self-storage.

What makes us different makes us stronger. We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired,trusted,and supported so they can be and bring their best. We'recommitted to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valuedand utilizedto help achieve better results. As anorganization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment. Should you require accommodation to participate fully in the recruitment process, please email [e-mail].

We believe in transparent and equitable compensation that reflects both your experience and the potential you bring. Our salary ranges are thoughtfully developed to support internal equity and external market competitiveness. Final placement within the range considers your skills, qualifications, and experience, as well as internal alignment. Our goal is to ensure fairness while supporting your growth, learning, and long-term success. Our salary range for this role is: $18/hr to $21/hr