Customer Service Representative - Seedway, LLC - Elizabethtown, PA

Seedway, LLC; Elizabethtown (Lancaster County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their team in Elizabethtown. This role involves performing clerical duties, managing customer inquiries, and ensuring smooth order processing. The ideal candidate will possess strong communication skills and proficiency in Microsoft Office, along with a commitment to customer satisfaction. This forward-thinking company offers a comprehensive benefits package, including health plans, life insurance, and a robust 401(k) employer match, ensuring employees' well-being and financial security. If you are passionate about providing excellent customer service and are eager to contribute to a dynamic team, this opportunity is perfect for you.

Benefits

Health plans

Life insurance

401(k) employer match

Comprehensive retirement plans

Qualifications

• 1-3 years clerical experience with strong communication skills required.
• Valid driver's license and satisfactory driving record needed.

Responsibilities

• Perform order entry and data processing in JD Edwards system.
• Answer calls and direct them to the appropriate department.
• Communicate with customers to address inquiries and complaints.

Skills

Professional communication skills

Typing proficiency

Customer focus

Decision making

Collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

JD Edwards

Job description

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Customer Service Representative - Seedway, LLC - Elizabethtown, PA

Company: SEEDWAY

City: Elizabethtown

State: PA

SEEDWAY, LLC is headquartered in Hall, New York and currently employs 280 employees (including seasonal workers) nationwide. SEEDWAY is part of the GROWMARK system, an agricultural subsidiary serving more than 100,000 customers across North America, Canada, and Mexico. SEEDWAY, LLC is a full-line seed company providing high quality, high-performing farm seed products as well as lawn and turf products throughout Pennsylvania, New York, New England states, Florida, and South Carolina. We offer a leading line of vegetable seed for growers in the United States and Eastern Canada.

PURPOSE AND SUMMARY STATEMENT

Performs a variety of clerical duties, as well as provides customer service to office visitors and telephone calls.

ESSENTIAL JOB FUNCTIONS

1. Performs order entry in Seedway’s JD Edwards’s system and processes data entry related to credit status, acknowledgements and product and price verification.
2. Answers telephone, determines the nature of business and directs call to the correct department or destination.
3. Communicates with customers, salespersons, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.
4. Organizes and processes incoming work, enters orders from mail-ins, internet, faxed in and walk in customers.
5. Operates office machines such as photocopiers, printers, and personal computers.

OTHER JOB FUNCTIONS

1. Follows GROWMARK’s Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA and DOT policies and procedures, as they apply.
2. Performs all other duties as assigned.

REQUIREMENTS

1. Normally requires a high school diploma, or the equivalent thereof, and 1 – 3 years or more of clerical related work experience to demonstrate knowledge of professional communication skills, typing proficiency and Microsoft Office programs.
2. Must have and maintain a valid driver’s license and satisfactory driving record.
3. Demonstrates essential abilities including business knowledge, collaboration, communication, customer focus, decision making and skill development.
4. Ability and willingness to participate in required training that may include education on GROWMARK’s policies and procedures and additional training as it relates to the requirements of the position.

We are an equal opportunity employer, including protected veterans and qualified individuals with disabilities. Employment may be contingent upon receipt of an acceptable and job-related background check, drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.

SECURING YOUR FUTURE, ONE BENEFIT AT A TIME.

Our benefits package is designed to support every aspect of our employees’ well-being—from health plans to life insurance, a robust 401(k) employer match, and more.

We provide benefits that meet their needs today while also ensuring a secure future with comprehensive retirement plans for long-term financial stability.

Offerings include, but are not limited to: