CUSTOMER SERVICE REPRESENTATIVE

Elevate Outdoor Collective; Bellevue (WA); On-site; USD 21,000 - 30,000; Part time

Job summary

Elevate Outdoor Collective in Bellevue, WA is seeking a Seasonal Customer Service Representative to act as a sales and service specialist for our online stores across all Elevate OC brands. You will handle inquiries by phone and email, assist with product questions, orders, returns and warranty claims, and ensure accurate, timely communication with customers during peak season.

Preferred candidates have at least two years in customer relations, basic MS Office skills, and the ability to work in

Qualifications

• High school diploma or GED required.
• Minimum two years of customer relations experience.
• Proficient in MS Office (Word, Excel, Outlook).

Responsibilities

• Answer customer phone calls in a timely manner.
• Respond to online order, return, and product questions via email or form.
• Assist with delivery issues, misships, and pricing errors.
• Provide excellent customer service with strong verbal and written communication.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

Who We AreElevate Outdoor Collective is an alliance of iconic outdoor and winter sports brands with a specialized focus on skiing, snowboarding and snowshoeing. With each unique brand maintaining its own individual points of view and driving independent innovation, the Collective is fueled with the strength of world-class development facilities and engineers, global distribution channels and committed outdoor lifestyle enthusiasts and experts. Our brands include K2 Skis, K2 Snowboards, Marker, Dalbello, Völkl, RIDE Snowboards, LINE Skis, Backcountry Access, Atlas Snowshoe Co., Tubbs Snowshoes, and K2 Skates.With an international portfolio of world-renowned brands recognized as trailblazers in innovation, performance and, most importantly, fun times by active lifestyle enthusiasts across the globe, Elevate Outdoor Collective will continue its mission to progress the culture of each and every outdoor endeavor it represents. As “One Team” backed by world-class development facilities and product engineers, incredibly talented athletes and ambassadors and a top-notch crew of employees who live and breathe the outdoor active lifestyle, Elevate Outdoor Collective is eager to take things to the next level.Position OverviewThe customer service rep (seasonal) serves as a sales and service representative for our online retail stores for all Elevate Outdoor Collective brands. This role will work with customers directly via phone, email to help them with product, order, return and warranty claim questions. The role helps support the increased volume of contacts we receive over the active, winter season.ResponsibilitiesSupports all Elevate OC BrandsAnswer customer phone calls in a timely mannerRespond to all online order, return and product questions sent via email or form through our Front applicationUnderstand our product lines in order to assist customers with technical and non-technical questions in support of finding the right product for their needsUnderstand and follow standard operating procedures for order, online return and Warranty claim managementProcess requests for Return Authorizations, and issue RAs in compliance with Elevate return window and policiesAssist customers with delivery issues, misships and pricing errorsProvide excellent customer service to consumers through strong verbal and written communication skills.Maintain product knowledge through clinics, company events and industry publicationsCommunicate regularly with supervisor regarding workload and issues as they arise.Minimum QualificationsHigh school diploma / GED.Genuine interest and understanding of the Elevate OC collection of products and sports we serveAbility to function well in fast-paced environment and meet multiple deadlinesAbility to work well in a team environment and cross functionallyComfortable working independently and staying on task without supervisionTwo years of customer relations experience.Experience with Microsoft office; Word, Excel, Outlook.Excellent verbal and written communication skillsSolid time management and project management skillsOvertime and/or an adjusted schedule may be required in peak seasonPreferred QualificationsExperience with one or more of the Elevate OC brand collection and/or sporting goods products2-3 years’ experience with outdoor retail sporting goodsPrevious Customer Service ExperiencePhysical Requirements• Ability to see, speak and hear• Ability to sit in front of computer for long periods of time• Ability to enter data for long periods of timeK2-MDV Sports is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. View the EEO is the Law poster here http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf