Customer Service Representative, Seasonal

Hirebridge; Town of Texas (WI); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Seasonal Customer Service Representative, where you'll play a vital role in enhancing customer experiences in the outdoor recreation industry. This position offers the opportunity to manage inbound and outbound interactions, assisting customers with reservations and inquiries while adhering to company policies. You'll be part of a dedicated team that values exceptional service and fosters long-term customer loyalty. If you possess strong communication skills and a passion for helping others, this role is perfect for you. Embrace the chance to make a meaningful impact while enjoying the flexibility of remote work.

Qualifications

• 1+ years of inbound contact center experience.
• Strong customer service skills with a professional demeanor.

Responsibilities

• Manage inbound and outbound customer interactions effectively.
• Assist customers with reservations and general inquiries.

Skills

Customer Service Skills

Communication Skills

Empathy

Attention to Detail

Problem Solving

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Contact Center Software

Telecommunication Tools

Job description

Customer Service Representative, Seasonal

US-Remote | 4. Seasonal/Temporary US - Maximum Duration 0 to 6 Months (Not Benefit Eligible)

We’re on a mission to cultivate a connected world through shared experiences and are looking for like-minded people to join us in delivering necessary, innovative and convenient technologies and services to the outdoor recreation industry at large. As a member of the Aspira team, you’ll be joining us in supporting convenient access to North America’s most treasured public and private lands, as well as the memorable moments they create.

Job Description

Retail Contact Center Team Overview

The Aspira Customer Service Center provides 24/7/365 inbound and outbound customer support, addressing inquiries, reservations, and purchases while adhering to company policies and contractual obligations.

Position Purpose and Impact
The Aspira Seasonal Customer Service Representative manages inbound and outbound customer interactions, assisting with reservations, permits, and general inquiries. The role focuses on delivering exceptional service to foster long-term customer loyalty.

Responsibilities

• Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues.
• Follow established processes to assist customers with reservations, ticketing, permits, and other services.
• Effectively transfer customers to the appropriate department when needed.
• Seek management support when necessary for complex issues or escalations.
• Document customer interactions accurately according to company standards.
• Update customer accounts and system information accurately.
• Meet individual KPIs and support department goals for customer service excellence.
• Adhere to company policies, procedures, and performance standards.
• Complete all required training and coaching within set timeframes.
• Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work.
• Contribute to a positive team environment by delivering best-in-class service and supporting department goals.
• Perform other duties as assigned to support the contact center.
• A flexible schedule is required, including evening or weekend hours.

Desired Qualifications

• Strong customer service skills with a professional, calm demeanor.
• Ability to listen attentively, demonstrate empathy, and respond to customer needs.
• Builds rapport with customers through friendly and professional interactions.
• Proficient in following scripts and documenting customer interactions.
• Demonstrates ownership and accountability, ensuring customers receive exceptional service.
• Strong communication skills, both verbal and written, with excellent attention to detail.

Desired Education and Experience

• High School Diploma or equivalent.
• 1+ years of inbound contact center experience.
• 2+ years of customer-facing experience in a service role.
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).
• Typing speed of 50+ words per minute and proficiency with telecommunication tools, chat, and SMS.

Desired Hardware and Software Competency

• Basic proficiency in Microsoft Office Suite.
• Familiarity with contact center software (e.g., Amazon Connect, Verint) is a plus.
• General internet skills and the ability to use various online tools.

General Physical Demands

The below physical demands are representative of those required to successfully perform the essential functions of this job.

• Visual Acuity: Close visual acuity to read and analyze data on a computer monitor.
• Hearing Ability: Must be able to communicate effectively in person, over the phone, and through electronic media.
• Manual Dexterity: Operation of a phone, keyboard, mouse, and general office equipment.
• Repetitive Motion: Regular and consistent use of hands and fingers for typing, writing, and other computer-related tasks.
• Lifting and Carrying: Occasional lifting and carrying of office supplies and materials weighing up to 10 pounds.
• Sedentary Work and Body Position: The majority of work is performed while stationary or sitting at a desk or computer workstation. Prolonged periods of sitting and working on a computer are required. The ability to maintain the required body positions for extended periods, including sitting and using a computer is required. An ability to move within an office setting as well as departing and returning to a workstation punctually for assigned breaks periods is required.