Customer Service Representative - Seaford

EMG Acquisition Group; Seaford (DE); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

On-the-Job Training

Contests and Bonuses

No Late Evenings

No Sundays

Health Insurance

Paid Time Off

Company Holidays

Direct Deposit

Payroll Advance Program

Job summary

Minute Loan Center is seeking a Customer Service Representative to handle in-store and online client interactions. You will provide friendly service, process loans, and help customers find the best options, while maintaining accuracy and compliance in a fast-paced environment.

We value strong communication skills, the ability to upsell appropriately, and a calm approach under pressure. This role offers on-the-job training, a supportive team, and opportunities for advancement.

Qualifications

• Excellent customer service skills.
• Strong sales skills, including cross-selling.
• Enjoy public contact and working in retail environments.
• Able to work well under pressure and manage multiple tasks.

Responsibilities

• Provide excellent customer service to in-store and online customers.
• Identify and upsell loan opportunities while processing transactions.
• Handle inquiries, resolve issues, and maintain accurate records.

Skills

Customer service

Sales & cross-selling

Public interaction

Under pressure

Problem solving

Education

High School diploma or GED

Job description

What’s it like to work at Minute Loan Center? Well, awesome! We work hard, play hard and treat each other like family. MLC is a consumer finance company that specializes in providing our customers with instant funds through different loan opportunities, including online loan options. Employees in MLC stores are trained in underwriting (loans), collections, marketing, sales, customer service and store management.

Although we are a retail operation and welcome our customers into the store, our online platform and services are second to none and most of your customer interactions will be online or over the phone.

Regarding COVID:

Our people are the heart of the company and our number one asset. We are committed to providing safe working conditions at all of our locations and have invested in measures aimed at keeping employees healthy during the COVID-19 pandemic. With safety as one of our core company values, we’ve established enhanced cleaning and sanitization protocols, and provide personal protective equipment to all employees-including masks and hand sanitizer. Ensuring the well-being of our team members is a top priority.

Benefits:

• On-the-Job Training
• Contests and Bonuses
• No Late Evenings
• No Sundays
• Health Insurance
• Paid Time Off
• Company Holidays
• Direct Deposit
• Payroll Advance Program

What you need to do the CSR job:

• Excellent customer service skills
• Strong sales skills, including cross-selling
• Enjoy public contact
• Able to work well under pressure
• Problem solving skills

Details:

• High school diploma or GED
• Customer Service experience preferred
• Consumer Loan experience preferred
• Cash Handling experience preferred