Customer Service Representative Scottsdale, Arizona, United States

Plexus Worldwide, LLC; Hyde Park Township (IL); On-site; USD 35,000 - 55,000; Part time

Job summary

Join a dynamic team dedicated to providing exceptional customer service as a Customer Service Representative. In this role, you will be instrumental in resolving issues and fostering positive relationships with our Ambassadors. This position offers an exciting opportunity to influence the Ambassador experience while gaining expertise in customer relations and complex issue resolution. You will thrive in a supportive environment that values collaboration and excellence, making a tangible impact on the success of our Ambassadors. If you are passionate about service and eager to contribute to a thriving team, this role is perfect for you!

Benefits

401(k) with company match

Paid time off

Personalized health coaching

Paid sick time

Floating holidays

Qualifications

• 2+ years of customer service experience required.
• Strong computer skills and ability to manage multiple systems.

Responsibilities

• Resolve customer issues and enhance Ambassador satisfaction.
• Communicate effectively with Ambassadors about promotions and events.

Skills

Customer Service

Problem-Solving

Communication

Relationship Management

Computer Proficiency

Education

High School Diploma or GED

Associate Degree in Business or Communications

Tools

Plexus Systems

Job description

We’re hiring a Customer Service Representative!

The Role:
As a Jewel Representative, you will be instrumental in resolving issues and providing exceptional customer service to our Ambassadors. You will foster positive relationships, proactively support Ambassadors’ business goals, and ensure seamless and effective issue resolution. Success in this role is defined by your ability to provide high-quality service, achieve first-time resolution, and maintain positive, cross-functional relationships that enhance Ambassador satisfaction.

Employee Value Proposition:
Join a collaborative team dedicated to helping Ambassadors succeed. You’ll be at the forefront of service excellence, influencing the Ambassador experience and gaining expertise in customer relations, complex issue resolution, and cross-departmental collaboration. This role provides a unique opportunity to make a tangible impact in a supportive and dynamic environment.

What you will accomplish (KPIs):

• Successfully resolve customer issues with a focus on achieving first-time resolution, enhancing the Ambassador experience, and fostering satisfaction.
• Consistently deliver timely and accurate responses to inquiries, ensuring alignment with company service standards and providing a positive impression of service quality.
• Build and maintain effective, cross-functional relationships to expedite and close Ambassador issues efficiently, reflecting a collaborative approach and commitment to excellence.
• Communicate current company promotions, events, and contests effectively to keep Ambassadors engaged and supported in achieving their business goals.
• Continuously contribute to team goals by supporting strategic initiatives that improve service quality and operational efficiency.

Key Responsibilities:

• Issue Resolution: Handle and resolve product or service concerns from top-tier Ambassadors, accurately diagnosing the root cause, implementing effective solutions, and following up to ensure successful resolution.
• Communication & Relationship Building: Demonstrate excellence in written and verbal communication, building rapport with Ambassadors and maintaining strong, collaborative relationships across departments to support Ambassador needs.
• Promotion & Information Sharing: Keep Ambassadors informed about current company promotions, events, and contests to support their business goals and maintain engagement.
• Complex Issue Handling: Manage challenging customer service situations independently, demonstrating ownership of each case, sound judgment, and making necessary exceptions to resolve unique issues.
• System Utilization & Documentation: Utilize Plexus systems to provide business support, accurately documenting all support provided, and assisting in identifying areas for improvement and operational efficiency.
• Strategic Project Support: Collaborate with leadership to develop service strategies, establish service targets, and participate in project teams to enhance overall service quality.

Performance-Based Qualifications:

• Educational Foundation: A high school diploma or GED is required. An associate degree in business, communications, or a related field is preferred.
• Proven Expertise:
  • Minimum of two years of customer service or administrative support experience; three years of customer service experience is preferred.
  • Demonstrated ability to independently handle complex customer service scenarios with a solutions-focused approach.
  • Strong computer proficiency with the ability to navigate multiple systems efficiently and manage a variety of digital tools simultaneously.
  • Experience in a collaborative team environment, with proven capacity to build and maintain positive relationships with internal and external stakeholders.
• Solution-Oriented Skills:
  • Excellent problem-solving skills with the ability to anticipate obstacles, make sound decisions, and take ownership of case resolution.
  • Strong communication skills, adept in both written and verbal exchanges, with an emphasis on positive relationship management.
  • Proficiency in using sound judgment to determine and authorize appropriate exceptions to enhance customer satisfaction.

About Plexus

Founded in gut health. Experts in microbiome. Plexus Worldwide, headquartered in Scottsdale, Arizona, is a renowned direct-selling company recognized as a top employer. Over the past 16 years, Plexus has dedicated itself to promoting hope, health, and happiness through its scientifically backed, innovative dietary supplements, weight management and personal care products sold primarily through Plexus Brand Ambassadors. As a six-time Best Places to Work awardee, Plexus prides itself on its robust organizational culture and commitment to community support and philanthropy. Our team is driven by a shared mission to empower individuals to achieve their health and wellness goals while offering additional income through the sale of products. Join us to be part of a team that values people, innovation, wellness, and community impact.

Our Core Values

We contribute to the overall growth and success of Plexus by embracing the Plexus core values:

• We are One Plexus.
• We are accountable.
• We get the job done right.
• We empower others.
• Highly rated and competitive medical plans.
• 401k with company match and immediate vesting.
• 1-on1, personalized health coaching.
• Many other voluntary benefits.

Part-time employees aren’t left out! They’re eligible for paid time off, paid sick time, floating holidays, personalized health coaching, EAP, and the 401(k) with company match.

Thank you for taking the time to apply for an opportunity with our One Plexus team! If you had any issues during the application process, please contact us directly [e-mail] .

We are committed to protecting the privacy and security of your information. Visit ourCandidate Privacy Notice for additional information.

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