Customer Service Representative (Science Background Required)

Q-Lab Corporation; Homestead (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in material durability testing is seeking a Technical Customer Service Representative in Homestead, FL. This role involves providing technical assistance, educating customers, and maintaining ongoing client contact. The ideal candidate will have a strong customer service background and technical knowledge in science or technology.

Benefits

Competitive compensation

Bonuses and retirement plans

Comprehensive health benefits

Paid time off

Friendly workplace culture

Qualifications

• 3+ years of customer service experience.
• Ability to explain technical concepts to diverse audiences.

Responsibilities

• Educate customers about Q-Lab's services via phone or email.
• Assist customers with test program setup and maintain contact during testing.
• Create and follow up on proposals for testing.

Skills

Communication

Technical Explanation

Documentation Detail

Education

Associate’s degree in a science or technology field

Bachelor’s degree or higher in a hard science

Tools

MS Word

Excel

Job description

Technical Customer Service Representative

Join to apply for the Technical Customer Service Representative role at Q-Lab Corporation.

Job Description

Q-Lab Corporation is seeking a Technical Customer Service Representative in Homestead, FL. Reporting to the Global Test Services Inside Sales Leader, this role provides technical assistance and education on Q-Lab's testing services, including setup support, ongoing client contact during testing, and creation of cost proposals.

Responsibilities

• Educate customers about Q-Lab's services via phone or email and determine the best course of action to meet their needs.
• Assist customers technically with test program setup and maintain continuous contact during testing, documenting all interactions.
• Discuss project requests with the Inside Sales Leader to review feasibility.
• Review testing standards and engineering drawings.
• Create and follow up on proposals for testing at Q-Lab locations, including cost estimates.
• Represent Q-Lab at trade shows and host in-person tours at Q-Lab Florida.
• Participate in hurricane preparation activities.

Required Skills and Experience

• Associate’s degree in a science or technology field.
• At least 3 years of customer service experience, including extensive written communication.
• Ability to explain technical concepts to diverse audiences.
• Proficiency with MS Word and Excel.
• Effective communication skills in English, both written and verbal, with attention to documentation detail.
• Basic understanding of algebra and geometry.
• Knowledge of business etiquette.

Desired Skills and Experience

• 5+ years of customer service experience.
• Bachelor’s degree or higher in a hard science (Biology, Chemistry, Physics, etc.).
• Experience in a testing or manufacturing laboratory.
• Familiarity with national and international standards (ASTM, ISO, DIN, etc.).

About Q-Lab Corporation

Q-Lab is a global leader in material durability testing products, established in 1956, with facilities in the US, England, Germany, and China. We manufacture weathering, light stability, and corrosion testers, and perform contract testing services.

We Offer

• A successful and reputable work environment.
• Competitive compensation, including bonuses and retirement plans.
• Comprehensive health benefits and paid time off.
• A friendly and engaging workplace culture.