Customer Service Representative - Scheduling

Lincare Holdings; Clearwater (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

Lincare Holdings in Clearwater, FL is seeking a dedicated employee to manage patient scheduling and communication between Respiratory Therapists and patients. Responsibilities include training Customer Service personnel, answering calls and emails, and resolving scheduling conflicts.

The ideal candidate will possess strong communication and organizational skills, with a high school diploma or GED. Knowledge of healthcare terminology and basic computer skills is helpful. Applicants must be local to the Clearwater FL home office.

Qualifications

• Manage both inbound and outbound phone calls positively and professionally.
• Enter patient and medical information using company software.
• Must be local to Clearwater FL home office.

Responsibilities

• Actively participates in the training of all Customer Service personnel.
• Answer phone calls and emails, schedule patients’ appointments.
• Resolve scheduling conflicts as they occur.

Skills

Strong communication skills

Time-management and organizational skills

Exceptional interpersonal skills

Knowledge of scheduling

Education

High school diploma or GED

Clerical or administrative experience

Job description

This employee serves as a contact between Respiratory Therapists and patients, scheduling appointments, managing cancellations, and working closely with the Respiratory Therapist, finding the best solutions and/or alternatives for all involved.

Job Responsibilities:

• Actively participates in the training of all Customer Service personnel, including new hires
• Answer phone calls and emails
• Make outbound phone calls to schedule patients’ appointments, including making reminder appointment calls
• Coordinate with Respiratory Therapist about schedules, patients, and any changes
• Resolve scheduling conflicts as they occur
• Deletes, corrects, or re-enters patient information in customer accounts and software as deemed necessary

Qualifications:

• Strong communication skills
• Manage both inbound and outbound phone calls positively and professionally, including communicating with both patients and internal staff
• Carry out oral and written instructions
• Enter patient and medical information using company software
• Work both independently and as part of a team
• Time‑management and organizational skills necessary to effectively manage multiple expectations in a fast‑paced environment
• Exceptional interpersonal and active‑listening skills, as well as the ability to prioritize issues and respond accordingly
• Knowledge of scheduling and basic computer skills are preferred
• Must be local to Clearwater FL home office

Education and Experience:

• High school diploma or general education degree (GED); related experience and/or training; or equivalent combination of education and experience
• Clerical or administrative experience a plus
• Knowledge of health care terminology helpful
• Basic computer program knowledge