Customer Service Representative - Sample Receiving

Eurofins; Raleigh (NC); Vor Ort; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Comprehensive medical coverage

Dental and vision options

Life and disability insurance

401(k) with company match

Paid vacation and holidays

Zusammenfassung

Eurofins USA BioPharma Services in Raleigh, NC is seeking a full-time Customer Service Representative for sample receiving and project support. You will be the primary contact for clients and coordinate sample intake, data entry, and communication with internal teams.

The role requires strong written and verbal communication, attention to detail, and adherence to GMP/GLP, SOPs, and safety procedures. Monday–Friday, 8am–5pm, with competitive benefits.

Qualifikationen

• Experience with GMP/GLP principles is preferred.
• Prior sample management experience preferred.
• Must communicate effectively in writing and verbally.
• Valid Driver's License required.

Aufgaben

• Handle general customer service for Eurofins' sample receiving and support of project management.
• Coordinate sample intake and client communication with internal teams.
• Enter client data into LIMS and related systems; maintain client files.
• Read and follow SOPs; follow all safety precautions and procedures.
• Contribute to the handling of incoming calls and maintain accuracy of records.

Kenntnisse

Communication skills

Organizational skills

Sample management experience

Valid Driver's License

Tools

LIMS

Spreadsheets

Word processing

Jobbeschreibung

Customer Service Representative - Sample Receiving

• Full-time

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

2025, Eurofins generated total revenues of EUR € 7.296 billion, and has been among the best performing stocks in Europe over the past 20 years.

Primarily responsible for the ongoing task of general customer service, including sample receiving and support of project management. The Customer Service Representative serves as our customers’ primary point of contact within the company.

• Applies GMP/GLP in all areas of responsibility, as appropriate
• Demonstrates and promotes the company vision
• Routine use of computers, primarily via spreadsheets and word processing software.
• Routine use of the Laboratory Information Management System (LIMS)
• Regular attendance and punctuality
• Advanced sample interpretation of clients' analytical requirements and data entry into computer system by keeping up-to-date with technical center requirements
• Maintain client files
• Handling of incoming informational calls into department
• Read, understand, and carry out SOPs; follow all safety precautions and procedures
• Conducts all activities in a safe and efficient manner
• Performs other duties as assigned

Key Positions Functions:

• Sample Receiving (70%)
• Sample delivery and pickup (10%)
• General customer service to assist Customer Service Manager. (20%)
  • Preferred prior sample management experience
  • Valid Driver's License
  • Communicate effectively, both orally and in writing; very strong organizational skills
  • Position may require working off-site at client locations, depending upon customer requirements and business tempo.
  • General familiarity with overall laboratory services and various regulatory programs is essential to success.
  • Detail oriented; work independently, yet be part of the team; satisfactory technical skills, including logical thinking and deductive reasoning
  • Handle multiple priorities; professionalism; problem solving; handle medium stress level; organized thinking process; multitask; able to retain large amounts of information

Position is full-time, Monday - Friday 8am-5pm. Candidates currently living within a commutable distance of Raleigh, NC.

Excellent full time benefits including:

• Comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.