Customer Service Representative (Sales Assistant)

Thrivas Staffing Agency; Miami (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A staffing firm is seeking a full-time Customer Service Representative in Miami, Florida. The ideal candidate will have at least one year of customer service experience, preferably in an inbound call center. Responsibilities include answering phones, providing customer support, and assisting the sales team with appointments. Bilingual candidates are encouraged to apply.

Qualifications

• Must have at least 1 year of professional experience.
• Ability to type 30 words per minute or greater.
• Experience in an inbound call center or as a Front Desk Receptionist is preferred.

Responsibilities

• Answer inbound calls while providing basic customer service.
• Assist with coordinating appointments for the office sales team.
• Perform basic clerical, administrative and data entry functions.

Skills

Exceptional customer service skills

Bilingual (English and Spanish)

Intermediate computer skills

Job description

A nationwide company is opening a new office in the area. The company is actively seeking a full time Customer Service Representative who is immediately available. Office hours are full time Monday through Friday from 8:30 a.m. until 5:00 p.m.

The ideal applicant will be immediately available. Individuals who have experience providing exceptional customer service in an inbound call center environment or as a Front Desk Receptionist are encouraged to apply. Bilingual is not required to qualify for this role however applicants that are articulate in both English and Spanish are also encouraged to apply.

The Customer Service Representative answers inbound calls while providing basic customer service. Answer questions regarding status of claim, accept payment over the phone, update accounting billing or contact information. The Customer Service Representative will also assist with coordinating the appointments of the office sales team. Perform basic clerical, administrative and data entry functions as assigned.

Requirements
No less than 1 year of professional experience
Intermediate computer skills
Type 30 wpm or greater