Customer Service Representative- Sales

Page Mechanical Group, Inc.; Parsons (KS); On-site; USD 42,000 - 64,000; Full time

Job summary

Astec's Power Flame division in Parsons, KS is seeking an Inside Sales Representative to support wholesalers and manufacturers with product knowledge and responsive service. You will quote, schedule, and coordinate orders while coordinating with sales and accounting to ensure accurate invoicing and timely order fulfillment.

The role emphasizes strong communication, multitasking, and teamwork in a fast-paced environment, with expected travel and ongoing product training to support customer needs.

Qualifications

• Associate degree preferred; experience in sales/customer relations helpful.
• Strong communication and presentation abilities required.
• Proficiency with MS Office and manufacturing quoting tools.

Responsibilities

• Answer questions about products, prices, availability and uses.
• Schedule work order meetings and confirm contracts or POs.
• Liaise between sales and accounting for invoicing issues.
• Prepare and deliver quotations to meet customer specs and status.
• Present product offerings to customers and obtain freight quotes.
• Produce quotes and coordinate with vendors/contractors.
• Manage order fulfillment information and safety compliance.

Skills

Customer relations

Communication skills

Public speaking

Problem solving

Time management

Multitasking

Teamwork

Education

Associate degree

Technical school preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

MS Teams

SharePoint

Quote Works & Act

Visual Manufacturing

Job description

BUILT TO CONNECT

Power Flame is a subsidiary of Astec a global, environmentally focused infrastructure and

manufacturing company of asphalt road building and aggregate processing including industrial

heating. Our mission is to design and build the most innovative products for the industries we

serve. Leveraging innovative solutions and technologies, we serve customers all over the world.

LOCATION: Parsons, KS

ABOUT THE POSITION

The Inside Sales Representative is responsible for the sale of goods for wholesalers or manufacturers to businesses or groups of individuals. This position will require substantial knowledge of Astec products sold.

Deliverables & Responsibilities

• Answer customers’ questions about products, prices, availability and product uses.
• Schedule work order meetings for all construction jobs to include confirmation of signed contracts and/or purchase orders.
• Act as liaison between sales and accounting for customer invoicing issues
• Prepare and deliver equipment quotations / proposals to meet customer specifications with product availability, pricing, and order status.
• Effectively present product offerings to customers
• Obtain freight quotes from multiple carriers.
• Produce quotes for Sales Representatives
• Obtain quotes from outside vendors/contractors.
• Calculate discount percentages.
• Schedule work order meetings for all construction jobs to include confirmation of signed contracts and/or purchase orders.
• Act as liaison between sales and accounting for customer invoicing issues
• Conduct plant tours during customer visits
• Provide complete information to facilitate order fulfillment.
• Comply with all company and customer safety policies.
• Participate in customer entertainment events as appropriate.

To be successful in this role, your experience and competencies are:

• Associate degree from an accredited college or technical school preferred but not required with sufficient experience.
• 0-2 years of experience in Sales/Customer Relations
• Strong interpersonal and communication skills to gain acceptance of a product, service or idea.
• Ability to effectively speak publicly and make presentations before groups.
• Strong problem solving and analytical skills as well as math proficiency.
• Ability to work well independently and as a team player while meeting the needs of internal and external customers.
• Strong multitasking capability and organizational skills in a fast-paced environment
• Time management skills are critical for scheduling, meeting customer needs, and meeting deadlines.
• Desire to be proactive and create a positive experience for others.
• Understanding of import/export process for manufacturing equipment
• Proficiency with Microsoft Word, Excel, PowerPoint, MS Teams, SharePoint, Quote Works & Act, and Visual Manufacturing.

Supervisor and Leadership Expectations

None

Our Culture and Values

• Continuous devotion to meeting the needs of our customers
• Honesty and integrity in all aspects of business
• Respect for all individuals
• Preserving entrepreneurial spirit and innovation
• Safety, quality and productivity as means to ensure success

Travel Requirements: 5% of travel, regional, international

WORK ENVIRONMENT

Office

While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment.Duties include a typical office setting including extensive computer work, sitting or standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUAL OPPORTUNITY EMPLOYER

As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status or any other characteristic protected by law or executive order.