Customer Service Representative - Rock Dental Brands

Rock Dental Brands

Little Rock (AR)

On-site

USD 28,000 - 36,000

Full time

3 days ago

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Benefits offered by this job

Competitive Pay

Career Growth Opportunities

Paid Time Off & Holiday Pay

Flexible Health Insurance Options

401(k) with Company Match

Employee Assistance Program

Supportive, Collaborative Team Culture

Complimentary Orthodontic care

And More!

Job summary

Rock Dental Brands is seeking a Customer Service Representative to act as a liaison between our practices and patients, efficiently scheduling appointments and resolving issues to maintain a positive patient experience. You will handle incoming calls for consultations, triage emergencies, accept payments, and represent our clinics professionally.

You will schedule patients, assist with research inquiries, and participate in team huddles, contributing to a collaborative environment that values

Qualifications

Professional, outgoing, friendly demeanor.
High school diploma or the equivalent.
Basic computer skills with ability to multitask.
Excellent verbal and written communication skills.

Responsibilities

Answers incoming calls relating to new patient consultations and scheduling.
Maintain exceptional call quality and quantity standards.
Schedule patient appointments.
Determine inquiries for forwarding or transfer for assistance.
Process routine claims in non-technical mailboxes as assigned.
Outbound calling to assist clinics with scheduling.
Attend and contribute to team huddles and meetings.

Skills

Customer service

Multitasking

Verbal communication

Written communication

Education

High school diploma

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
At Rock Dental Brands or customer-oriented service representative will act as a liaison between our practices and our patients to efficiently and accurately schedule patient appointments and resolve any emerging problems that our patients might face.
The Customer Service Representative will serve Rock Dental Brands clinics by scheduling as many patients as possible and providing required information while maintaining a positive patient experience.

Job Duties

Answers incoming calls relating to, new patient consultations, assisting in triaging emergency calls, accepting payments and representing our clinics and providers in a professional, friendly and courteous manner.
Maintain exceptional call quality and quantity standards
Schedule patient appointments
Determines what inquiries are to be forwarded and/or transferred for more detailed research and assistance.
Works routine claims in non-technical mailboxes as assigned.
Outbound calling to assist clinics with scheduling
Attend and contribute to team huddles and team meetings
Any other duties as assigned

Qualifications

Professional, outgoing, friendly demeanor
High school diploma or the equivalent
Basic computer skills with ability to multitask
Excellent verbal and written communication skills

Qualities We Look For

Someone with exceptional customer service skills,
Computer literacy with excellent communication skills
You can work independently and be able to anticipate the needs of the team.
Overall someone who is respectful to fellow team members, patients, and the Doctor and is genuinely nice and kind. If you offer all this and more, then we would love to meet you.

Why Rock Dental Brands?

At Rock Dental Brands, we're dedicated to transforming lives through confident smiles. As part of the Rock Dental Brands family, you'll be surrounded by a supportive team, leadership that empowers your growth, and a company culture built on respect, collaboration, and excellence in patient care.