Retail Customer Service Representative

Ashley Furniture Industries; Montclair (CA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Health, dental, and vision benefits

Employee discount

Life/Disability insurance

401(k)

Paid Time Off

Job summary

Ashley Furniture Industries is seeking a Customer Service Representative in Montclair, California. The ideal candidate will deliver exceptional customer service, process sales orders, and assist in managing customer accounts. Benefits include health insurance, employee discounts, and paid time off.

This role requires a high school diploma, customer service experience, and proficiency in Microsoft Office. Join us to thrive in a team environment while ensuring a delightful experience for our customers.

Qualifications

• Legally authorized to work in the US.
• At least 18 years old.
• Knowledge of Microsoft Office Suite.
• 1 year of customer service experience preferred.

Responsibilities

• Greet customers warmly and represent Ashley's brand.
• Assist with processing sales orders accurately.
• Manage customer accounts and credit applications.
• Follow cash handling procedures under supervision.
• Address customer inquiries and escalate issues as needed.
• Support audits and compliance checks.
• Maintain accurate records and prepare reports.
• Collaborate with sales and merchandising teams.

Skills

Customer service skills

Communication skills

Attention to detail

Team collaboration

Problem-solving skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Purpose at Ashley:

The Customer Service Representative is the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer. This position serves as the first point of contact for customers, providing administrative support to store operations while assisting with various office functions. The Customer Service Representative plays a vital role in building customer relationships and supporting the operational excellence that drives Ashley's retail success.

What You'll Do:

• Front Desk & Customer Service: Greet all customers in a warm, professional manner representing Ashley's brand image. Provide exceptional customer service through all interactions including in-person, phone, and email communications.
• Sales Order Support: Assist with processing sales orders accurately and efficiently, ensuring all required documentation is complete, and proper approvals are obtained before finalizing transactions.
• Customer Account Management: Process customer credit applications, assist with financing arrangements, and maintain accurate customer account information in retail management systems.
• Cash Handling & Financial Procedures: Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision.
• Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating complex issues to Management as appropriate while following up to ensure resolution.
• Audit & Compliance Assistance: Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork.
• Reporting & Documentation: Maintain accurate records, prepare routine reports, and ensure all sales and office paperwork is properly completed and filed according to company standards.
• Team Collaboration: Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations.
• Technology & Systems: Utilize point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately.
• Complete any additional tasks as assigned by management.

What You Bring:

• Legally authorized to work in the US.
• At least 18 years old.
• High school diploma or equivalent.
• Knowledge of Microsoft Office Suite and system transactions.
• 1 year of customer service, office, and/or administrative experience, preferred.
• Ability to work flexible hours, including weekends and holidays; ability to rotate for store opening and closing responsibilities across various shifts.
• Maintain reliable attendance.
• Thrive in a team environment.

Benefits and Compensation:

• Extended health, dental, and vision benefits.
• Employee discount from 10% to 30%.
• Life/Disability insurance.
• Flexible Spending Account.
• 401(k).
• Paid Time Off.
• 80 hours paid vacation and 40 hours of California Paid Sick Leave.

Compensation: This position pays an hourly rate of $18.00 - $22.00.

Equal Opportunity Statement:

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business needs.