Customer Service Representative Retail

The Dufresne Spencer Group, LLC; Cordova (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee Discount 10%–30%

Health & Vision Insurance

Life/Disability Insurance

Flex Spending Account

401K

Paid Time Off

Job summary

Ashley Furniture in Cordova, TN is hiring a Customer Service Representative to be the front-line ambassador, delivering exceptional service and assisting with store operations. You will greet customers, process sales orders, manage customer accounts, and support audits and daily reporting.

Ideal candidates have 1 year of customer service or admin experience, are legal to work in the US, and can work flexible shifts including weekends.

Qualifications

• minimum 1 year of customer service, office or administrative experience preferred
• knowledgeable in Microsoft Office Suite and system transactions
• able to work flexible hours including weekends and holidays; including rotation for opening/closing

Responsibilities

• Front Desk & Customer Service: greet customers warmly and professionally in-person, on phone, and by email
• Sales Order Support: assist with processing sales orders accurately with necessary approvals
• Customer Account Management: process credit applications, assist with financing, maintain customer accounts
• Cash Handling & Financial Procedures: follow cash handling procedures, process payments, reconcile transactions under supervision
• Customer Issue Resolution: address inquiries and concerns professionally and escalate when needed
• Audit & Compliance Assistance: support audits, inventory processes, and paperwork verification
• Reporting & Documentation: maintain records, prepare routine reports, file paperwork
• Team Collaboration: work with sales, merchandising, and store associates for a seamless experience
• Technology & Systems: use POS, retail management software, MS Office and other tools

Skills

Customer service

Office/administrative support

Cash handling

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Purpose at Ashley:

The Customer Service Representative is the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer. This position serves as the first point of contact for customers, providing administrative support to store operations while assisting with various office functions. The Customer Service Representative plays a vital role in building customer relationships and supports the operational excellence that drives Ashley's retail success.

What You’ll Do

• Front Desk & Customer Service : Greet all customers in a warm, professional manner representing Ashley's brand image. Provide exceptional customer service through all interactions including in-person, phone, and email communications.
• Sales Order Support: Assist with processing sales orders accurately and efficiently, ensuring all required documentation is complete, and proper approvals are obtained before finalizing transactions.
• Customer Account Management: Process customer credit applications, assist with financing arrangements, and maintain accurate customer account information in retail management systems.
• Cash Handling & Financial Procedures : Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision.
• Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating complex issues to Management as appropriate while following up to ensure resolution.
• Audit & Compliance Assistance : Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork.
• Reporting & Documentation: Maintain accurate records, prepare routine reports, and ensure all sales and office paperwork is properly completed and filed according to company standards.
• Team Collaboration: Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations.
• Technology & Systems: Utilize point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately.
• Complete any additional tasks as assigned by management

What You Bring

• Legally authorized to work in the US.
• At least 18 years old
• High school diploma or equivalent
• Knowledgeable Microsoft Office Suite and system transactions
• 1 year of customer service, office, and/or administrative experience, preferred
• Ability to work flexible hours, including weekends and holidays; including rotation for store opening and closing responsibilities–various shifts
• Thrive in a team environment

What’s In It for You:

When you join us, you are eligible to participate in our comprehensive benefits programs, which include:

• Extended health, dental benefits, and vision insurance
• Employee Discount from 10% - 30%
• Life/Disability Insurance
• Flex Spending Account
• 401K
• Paid Time off

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business needs.

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.