Customer Service Representative - Remote in VA & NC

Davita Inc.; Virginia Beach (VA); Remote; USD 10,000 - 60,000; Full time

Job summary

A healthcare organization is seeking a full-time remote Customer Service Representative to assist with telephone inquiries and claims resolution. Located in Virginia or North Carolina, the ideal candidate will have two years of customer service experience and a high school diploma. This position includes comprehensive benefits and a competitive salary ranging from $16.35 to $23.08 per hour.

Benefits

Life insurance

Paid time off

Tuition assistance

401(k) plans

Medical benefits

Qualifications

• High school diploma or equivalent required.
• Two years of customer service experience required.
• Previous data entry experience required.
• Experience in a high-volume call center preferred.

Responsibilities

• Handle telephone inquiries from members or patients.
• Resolve issues related to member eligibility, claims, and billing updates.

Skills

Customer service experience

Data entry

Education

High school diploma or equivalent

Job description

Customer Service Representative - Remote in VA & NC

Sentara Health is currently seeking a full-time remote Customer Service Representative to join our team. The role offers benefits such as life insurance, paid time off, sick time, tuition assistance, and 401(k) plans.

Must be available to start on 09/08/2025.

Position Status: Full-time, Day Shift

Location: Remote ONLY in Virginia and North Carolina. Candidates must be near a Sentara hospital or hub and able to travel on-site if experiencing connectivity issues.

• Sentara Independence - Virginia Beach, VA
• Sentara Williamsburg Regional Medical Center - Williamsburg, VA
• Sentara Northern Virginia Medical Center - Woodbridge, VA
• Sentara Halifax Regional Hospital - South Boston, VA

Standard Working Hours: 8:00AM to 5:30PM

Overview

Responsible for customer service related to research and resolution of telephone inquiries from members or patients. Tasks include handling calls about member eligibility, prescription benefits, claim issues, billing updates, payment plans, and scheduling.

Qualifications

• High school diploma or equivalent (Required)
• Two years of customer service experience (Required)
• Previous data entry experience (Required)
• Experience in a high-volume call center (Preferred)

Compensation

Base pay ranges from $16.35 to $23.08 per hour, with potential additional incentives such as shift differentials, overtime, or bonuses.

Additional Benefits

Includes medical, dental, vision, adoption and fertility reimbursement, paid leave, disability and life insurance, 401(k), tuition assistance, student debt paydown, and more.

Sentara is an equal opportunity employer committed to diversity and inclusion. This is a tobacco-free environment.