Customer Service Representative - Remote in Multiple Locations

Freddie Mac; Las Vegas (NV); Remote; USD 10,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen im Gesundheitswesen sucht einen engagierten Kundenservicemitarbeiter, der eine positive Auswirkung auf die Gemeinschaft hat. In dieser spannenden Rolle helfen Sie Kunden bei medizinischen Anfragen und unterstützen sie bei der Beschaffung von medizinischen Geräten. Sie arbeiten in einem flexiblen, unterstützenden Umfeld, das Raum für berufliche Weiterentwicklung bietet. Die Möglichkeit, remote zu arbeiten, ist gegeben, und Sie werden Teil einer inklusiven Unternehmenskultur, die Vielfalt schätzt. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

401k-Beitrag

Aktienkaufoptionen

Karriereentwicklung

Flexibles Arbeiten

Umfassendes Leistungspaket

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice in einem Callcenter.
• Vertrautheit mit Computeranwendungen und Fähigkeit, neue Systeme zu erlernen.

Responsibilities

• Beantwortung von 30-50 eingehenden Anrufen täglich und Unterstützung von Kunden.
• Verifizierung der Versicherungsansprüche und Beschaffung notwendiger Genehmigungen.

Skills

Kundenservice

Aktives Zuhören

Computerkenntnisse

Problemlösungsfähigkeiten

Education

High School Diploma / GED

Tools

Windows PC-Anwendungen

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $28.85 per hour
- Comprehensive benefits package including 401k contribution and equity stock purchase options
- Opportunity for career advancement and professional development within a supportive environment
- Flexibility to work remotely for candidates located in specific time zones (PST, MST, CST)
- Rewarding role that makes a positive impact on healthcare and community well-being
- Collaborative and inclusive workplace culture that values diversity

What to Expect (Job Responsibilities):
- Answer 30-50 incoming phone calls daily, assisting customers with inquiries and medical referrals
- Actively listen and document required information in computer systems while addressing customer needs
- Assist customers in obtaining prescribed medical equipment and supplies
- Verify insurance eligibility and obtain necessary authorizations for coverage
- Research and resolve complex customer issues by collaborating with support resources

What is Required (Qualifications):
- High School Diploma / GED or equivalent work experience
- Must be 18 years of age or older
- Minimum of 1 year of experience in customer service within a call center environment
- Proficiency with computers and Windows PC applications, including the ability to learn new systems
- Availability to work an 8-hour shift during normal business hours (8:00 am - 5:00 pm PST) and occasional overtime as needed

How to Stand Out (Preferred Qualifications):
- Experience in healthcare or insurance sectors

#HealthcareServices #CustomerService #RemoteWork #CareerGrowth #InclusiveWorkplace

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