Customer Service Representative – Remote (Eagen, MN)

Avature; United States; Remote; USD 28,000 - 38,000; Full time

Job summary

A leading company is seeking Customer Service Representatives to support the Federal Emergency Management Agency (FEMA). In this remote position, you will assist individuals affected by disasters, taking calls and processing applications with flexibility in working hours to meet demand. This role requires a high school diploma and customer service experience.

Qualifications

• High School Diploma or GED required.
• At least six months of customer service experience required.
• Ability to work nights and weekends as needed.

Responsibilities

• Collect information from customers and clients.
• Respond to calls and inquiries related to FEMA.
• Maintain and update the database system as necessary.

Skills

Interpersonal Skills

Attention to Detail

Multitasking

Customer Service

Education

High School Diploma or GED

Job description

Date

City

Eagan

State

MN

Country

United States

Working time

Full-time

Description & Requirements

Maximus is currently seeking Customer Service Representative s to support the Federal Emergency Management Agency (FEMA). FEMA's mission is to help people before, during, and after disasters. In this project, we will support FEMA by taking calls and accepting applications from individuals and businesses for disaster assistance from the designated geographical area.

This position is a Remote - Work at Home, Customer Service position. However, you must be able to physically pick up your equipment at our office located at Eagan, MN. (Must reside within 75 miles of our Maximus Eagan, MN location)

In this position, you will be supporting survivors of natural disaster. The FEMA team strives to be available to help those in need requiring us to have flexibility. This position will require you to have availability to work an eight (8) hour shift, 5 days per week anytime between the hours of 6:30AM-2:30AM EST (including weekends

*This is a Temporary Position*

Essential Duties and Responsibilities:

- Collect information from customers and clients

- Enter data into the central database

- Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry

- Review data for deficiencies or errors, correct any incompatibilities if possible and check output

- Retrieve data as requested

- Maintain and update the database system as necessary

Respond to incoming calls, and make occasional outbound calls regarding Federal Emergency Management Agency (FEMA)

- Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks

- Complete basic call-related input in computer terminal to phone inquiries

- Responds to all inquiries consistent with confidentialit y and privacy policies and refers callers to alternate sources when appropriate

- Attention to detail, ability to multitask is required

- Meet Quality Assurance (QA) and other key performance metrics

- Track and document all inquiries using the applicable systems

- Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures

- Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions

Minimum Requirements:

- High School Diploma or GED required

- At least six (6) months of customer service/secret arial/telemark eting experience required

- Ability to pass a federal background check

- Ability to comply with moderate computer usage including MS Office applications

- Ability to work nights and weekends, as well as overtime and/or holidays as needed

- Experience with and/or ability to use call center telephony equipment

- Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks

- Must be US Citizen per client requirements

- Must reside in Contiguous US

- Call center experience preferred, but not required

Home Office Requirements:

- Hardwired internet (ethernet) connection

- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to w ww.speedtest.n et)

- Private work area and adequate power source

- All equipment will be provided by Maximus (computer and headset) but must be picked up in our physical office located at Eagan, MN prior to your start date.

- High School Diploma or GED required

- At least six (6) months of customer service/secretarial/telemarketing experience required

- Ability to speak and read English clearly, professionally, and fluently

- Ability to type a minimum of 20 WPM (words per minute)

- Ability to comply with moderate computer usage

- Ability to work nights and weekends, as well as overtime and/or holidays as needed

- Experience with and/or ability to use call center telephony equipment

#FEMA #FEMACSR #CSR #CustomerServiceRep

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.