Customer Service Representative (Remote) - Bilingual

Envision Radiology; Colorado Springs (CO); Remote; USD 60,000 - 80,000; Full time

Job summary

A healthcare services provider in Colorado Springs seeks a Customer Service Representative. Responsibilities include handling patient inquiries, setting up payment plans, and maintaining confidentiality. Ideal candidates have at least one year of customer service experience, preferably in healthcare. Bilingual applicants are encouraged, and the role offers competitive pay and benefits.

Benefits

Health benefits including Medical, Dental, Vision, and Life Insurance

Company-matched 401k plan

Paid Time Off

Opportunity for career advancement

Qualifications

• Minimum of 1 year of Customer Service/Call Center experience.
• Ability to work quickly and accurately across multiple screens.
• Detail-oriented and a team player.

Responsibilities

• Answer phones and assist with inquiries.
• Set up patient payment plans.
• Maintain confidentiality regarding Patient Health Information.

Skills

Customer Service experience

Strong communication skills

Detail-oriented

Ability to navigate computer screens

Bilingual

Education

High School diploma or equivalent (GED)

Job description

Overview

Employer Industry: Healthcare Services

Why consider this job opportunity:

• Salary range: $16.05 - $19.35 per hour
• Health benefits including Medical, Dental, Vision, and Life Insurance
• Company-matched 401k plan and Employee Stock Ownership Plan
• Paid Time Off and Paid Holidays
• Opportunity for career advancement and growth within the organization
• Bilingual applicants are preferred, enhancing job marketability

Responsibilities

• Answer phones and assist facilities, payers, and patients with inquiries
• Set up payment plans when requested by patients
• Contact patients regarding their payment plans when required
• Maintain strict confidentiality regarding Patient Health Information (PHI) and follow HIPAA regulations
• Communicate questions and/or issues to the Lead and Supervisor when necessary

Qualifications

• Minimum of 1 year of Customer Service/Call Center experience, preferably in a medical or healthcare setting
• Ability to navigate multiple computer screens and browsers quickly and accurately
• Strong communication skills and professional demeanor
• Detail-oriented, self-motivated, and a team player
• Minimum educational requirement: High School diploma or equivalent (GED)

Preferred Qualifications

• Knowledge of Explanation of Benefits (EOBs)
• Ability to excel in a fast-paced team environment
• Continuing education beyond the high school diploma is preferred

#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #BilingualPreferred

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