Customer Service Representative - Remote

It's Just Lunch; Town of Florida (NY); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading matchmaking service is seeking a Customer Service Representative to provide exceptional support to clients. This remote position requires 2+ years of customer service and remote work experience. Candidates must excel in communication, organization, and relationship-building. Join a dynamic team to make a real difference in clients' dating journeys. Competitive salary and comprehensive benefits included.

Benefits

Comprehensive benefits package

Predictable Monday - Friday schedule

Professional growth opportunities

Performance-based bonuses

Qualifications

• 2+ years of experience in customer service.
• 2+ years of remote work experience.
• Exceptional verbal and written communication skills, especially over the phone.

Responsibilities

• Assist with managing client relationships and preferences.
• Select and present high-quality matches for clients.
• Maintain ongoing client engagement through calls and emails.
• Balance daily calls and emails for superior support.
• Provide coaching and guidance to clients.

Skills

Customer service experience

Remote work experience

Verbal communication skills

Organizational skills

Microsoft Office knowledge

Knowledge of Microsoft Office

CRM platforms knowledge

Tools

CRM platforms

Job description

Overview

Customer Service Representative
Location: Remote
Compensation: $18.00/hr
Employment Type: Full-Time

About Us

It’s Just Lunch is the world’s leading personalized matchmaking service, specializing in connecting busy professionals with quality matches. With over 34 years of experience, we have arranged more than 2 million first dates across 150 locations in 4 countries. As a Matchmaker Coordinator, you will play a pivotal role in creating meaningful connections and making a lasting impact on people’s lives.

Why Join Us?

• Comprehensive benefits package: medical, dental, vision, disability, life insurance, 401(k) with match, and paid time off
• No weekends: predictable Monday - Friday schedule
• Professional growth opportunities: continued training, mentorship, and advancement
• Dynamic, team-oriented environment with performance-based bonuses and prizes

Qualifications

Who We’re Looking For

We are seeking a high-energy, self-motivated professional with a passion for customer success and relationship-building.

• 2+ years of experience in customer service
• 2+ years of remote work experience
• Previous experience managing high call volume, high client and/or account volume
• Exceptional verbal and written communication skills, especially over the phone
• Strong organizational and multitasking abilities with a results-driven mindset
• Intermediate knowledge of Microsoft Office and CRM platforms
• The ability to handle emotionally sensitive conversations with empathy and professionalism

Your Role & Responsibilities

As a Customer Service Representative, you will assist with all aspects of the client experience, ensuring they receive top-tier service throughout their matchmaking journey. Your responsibilities include:

• Assist with managing client relationships: Regularly communicate with clients, understand their preferences, and provide tailored matchmaking services
• Assist with selecting and presenting high-quality matches that align with client expectations
• Coordinating dates and maintaining ongoing client engagement
• Balancing daily calls and emails to ensure superior client support
• Providing coaching and guidance to clients in their dating journey

Work Environment & Location

This is a remote position

How to Apply

If you are a customer-focused professional with experience working with high-end clientele and want to make a real difference in people’s lives, we encourage you to apply today!