Customer Service Representative (Remote)

Stryker; San Diego (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading medical technology company seeks a Customer Service Representative for a remote position in California. This role involves delivering phone and email support, managing requests, and maintaining records, while offering career growth opportunities and a competitive salary package. Ideal candidates will have at least 2 years of experience in customer service, a strong ability to handle inquiries, and experience with Salesforce or SAP.

Benefits

Comprehensive benefits package

Opportunity for career advancement

Flexible hours

Supportive work environment

Qualifications

• At least 2 years of Customer Service or Account Management experience.
• High School diploma or GED equivalent required.
• Experience with Salesforce or SAP preferred.

Responsibilities

• Provide phone and email support for inquiries from sales and healthcare professionals.
• Manage incoming requests including order entry and status verification.
• Maintain accurate record-keeping to ensure quality for all orders.

Skills

Customer Service

Account Management

Salesforce

SAP

Data Management

Education

High School diploma or GED equivalent

Associates or Bachelor's Degree

Tools

Salesforce

SAP

PowerBI

Genesys

Job description

Customer Service Representative (Remote)

Employer Industry: Medical Technology

Why consider this job opportunity:
- Salary up to $32.87 per hour plus eligibility for bonuses
- Comprehensive benefits package included
- Opportunity for career advancement and growth within the organization
- Work remotely with flexible hours to support business needs
- Dynamic and supportive work environment focused on continuous improvement

What to Expect (Job Responsibilities):
- Provide phone and email support for inquiries from sales and healthcare professionals
- Manage incoming requests through a multichannel system, including order entry and status verification
- Maintain accurate record-keeping in accordance with employer specifications to ensure quality for all orders
- Explain detailed processes and procedures to customers clearly and effectively
- Participate in team projects and continuous improvement activities as required

What is Required (Qualifications):
- At least 2 years of direct Customer Service or Account Management experience
- High School diploma or GED equivalent
- Experience with Salesforce and/or Systems Applications & Products (SAP)
- Ability to work flexible hours as needed to support business needs

How to Stand Out (Preferred Qualifications):
- Associates or Bachelor's Degree
- 3 or more years of Customer Service and Order Entry experience
- Familiarity with Enterprise Resource Planning (ERP), Electronic Data Interchange (EDI), or Global Healthcare Exchange (GHX)
- Experience with PowerBI and/or Genesys

#MedicalTechnology #CustomerService #RemoteWork #CareerGrowth #CompetitivePay

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About the company

Stryker Corporation is an American multinational medical technologies firm based in Kalamazoo, Michigan.

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