Customer Service Representative - Remote

Traveling with Mich; Salt Lake City (UT); Remote; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Traveling with Mich is seeking a friendly, professional Customer Service Representative to join our team in a remote capacity. You will assist customers with questions, reservations, and general support while representing the company in a professional and helpful manner.

The ideal candidate has excellent verbal and written communication skills, can manage multiple tasks, and remains calm under pressure. Prior customer service or hospitality experience is preferred, and comfort with CRM tools is

Qualifikationen

• High school diploma or equivalent required.
• Previous customer service or hospitality experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Ability to work independently and as part of a team.
• Proficiency with computers, email, CRM systems, and other digital tools.
• Ability to manage multiple tasks and prioritize effectively.

Aufgaben

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Jobbeschreibung

Customer Service Representative

Department:Customer Experience
Employment Type:Full-Time
Work Arrangement:Remote
Reports To:Customer Service Manager

About the Role

We are looking for a friendly, professional, and customer-focusedCustomer Service Representativeto join our team. The ideal candidate enjoys helping people, solving problems, communicating clearly, and creating a positive customer experience.

This position will be responsible for assisting customers with questions, requests, reservations, follow-ups, and general support while representing the company in a professional and helpful manner.

Key Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful when handling difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Experience in the travel, hospitality, tourism, or service industry.
• Experience with CRM or customer management platforms.
• Bilingual English/Spanish is a plus.
• Experience handling reservations, bookings, or customer accounts is a plus.

What We Offer

• Competitive compensation.
• Training and professional development opportunities.
• Supportive and collaborative team environment.
• Opportunities for career growth.