Customer Service Representative - Remote

Traveling with Mich; Philadelphia (Philadelphia County); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Training and development

Collaborative team environment

Career growth opportunities

Job summary

Traveling with Mich is seeking a friendly Customer Service Representative to join the Customer Experience team. You will handle inquiries, reservations, and general support with a focus on creating a positive customer experience.

The role involves communicating clearly across channels, resolving issues, and maintaining accurate records while upholding company policies. Prior customer-facing experience is preferred, and a professional, calm attitude is essential for success.

Qualifications

• High school diploma or equivalent.
• Experience in customer service preferred.
• Excellent verbal and written communication skills.
• Ability to remain calm and helpful in difficult situations.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Maintain accurate customer information in company systems.
• Escalate complex issues to the appropriate department or supervisor.
• Coordinate with internal teams to resolve requests.

Skills

Verbal communication

Written communication

Problem solving

Organizational skills

Teamwork

Multitasking

Customer-service mindset

Education

High school diploma or equivalent

Tools

CRM systems

Email tools

Job description

Customer Service Representative

Department:Customer Experience
Employment Type:Full-Time
Work Arrangement:Remote
Reports To:Customer Service Manager

About the Role

We are looking for a friendly, professional, and customer-focusedCustomer Service Representativeto join our team. The ideal candidate enjoys helping people, solving problems, communicating clearly, and creating a positive customer experience.

This position will be responsible for assisting customers with questions, requests, reservations, follow-ups, and general support while representing the company in a professional and helpful manner.

Key Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful when handling difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Experience in the travel, hospitality, tourism, or service industry.
• Experience with CRM or customer management platforms.
• Bilingual English/Spanish is a plus.
• Experience handling reservations, bookings, or customer accounts is a plus.

What We Offer

• Competitive compensation.
• Training and professional development opportunities.
• Supportive and collaborative team environment.
• Opportunities for career growth.