Customer Service Representative (Remote)

Xanterra; Miami (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading cruise line company is hiring a remote Customer Service Representative to manage bookings and provide exceptional service through phone, email, and chat. Candidates should possess strong communication skills and a background in customer service. The role offers a comprehensive benefits package and opportunities for career advancement within a supportive work environment.

Benefits

Comprehensive benefits package

Incentive-based pay structure

Opportunities for career advancement

Qualifications

• Previous customer service experience preferred.
• Strong written and verbal communication skills with professionalism and confidence.
• Ability to organize and manage multiple tasks simultaneously.
• Self-starter with excellent task management skills.

Responsibilities

• Process bookings, revisions, cancellations, and all aspects of reservations.
• Provide exceptional customer service through various communication channels.
• Act as the primary contact for service-related inquiries.
• Assist in achieving departmental revenue goals.

Skills

Customer service experience

Written and verbal communication skills

Organizational skills

Task management skills

Tools

Microsoft Office

Job description

Employer Industry: Cruise Line Industry

Why consider this job opportunity:
- Work remotely from the comfort of your own home
- Incentive-based pay structure
- Comprehensive benefits package including Medical, Dental & Vision, 401(k) with Company Match, and paid time off
- Opportunities for career advancement within the organization
- Supportive and collaborative work environment with a focus on teamwork
- Engage with intelligent guests and travel advisors to create memorable travel experiences

What to Expect (Job Responsibilities):
- Process bookings, revisions, cancellations, and all aspects of reservations accurately in the system
- Provide exceptional customer service through various communication channels, maintaining professionalism and calmness
- Act as the primary contact for service-related inquiries via phone, email, and chat
- Assist in achieving departmental revenue goals by upselling or adding value to existing bookings
- Troubleshoot issues for guests and travel advisors on related systems, providing timely resolutions

What is Required (Qualifications):
- Previous customer service experience preferred
- Strong written and verbal communication skills with professionalism and confidence
- Ability to organize and manage multiple tasks simultaneously
- Self-starter with excellent task management skills
- Basic understanding of Microsoft Office programs

How to Stand Out (Preferred Qualifications):
- Experience in cruise or tour operations/reservations is a plus
- Familiarity with reservation systems and processes
- Previous experience in a remote work environment

#CruiseLine #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits

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