Customer Service Representative

Hub Group; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading logistics company is looking for a Customer Service Representative to handle customer inquiries and complaints via phone and email. The ideal candidate will have strong customer service skills, effective communication abilities, and a detail-oriented mindset. Responsibilities include providing information on freight availability, performing data entry, maintaining logs, and ensuring excellent attendance. This role offers a full-time schedule with a pay rate of $12.50 per hour. Join a company committed to service and innovation.

Benefits

Paid holidays

Medical/Dental/Vision benefits

401K plan with employer contributions

Career advancement opportunities

Work-life balance culture

Qualifications

• Strong customer service skills are essential.
• Effective communication through phone and email.
• Detail-oriented, able to manage multiple tasks.

Responsibilities

• Field customer inquiries and complaints via phone and email.
• Provide information on freight availability to customers.
• Perform data entry tasks for shipping documentation.
• Maintain logs and files in accordance with company policy.
• Consistent monitoring of email requests for timely responses.

Skills

Customer service skills

Effective communication

Detail-oriented

Data entry skills

Job description

Customer Service Representative (Remote)

United States

Trending

Job Description

The Customer Service Representative fields external customer questions, complaints and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity, and professionalism to resolve customer issues via phone and email communication.

Schedule: Tuesday-Saturday, 9:00 AM - 5:30 PM CST

Pay: $12.50 per hour

What we provide:

• Paid holidays
• Benefits such as Medical/Dental/Vision
• 401K plan with employer contributions
• Opportunity for advancement and career development
• Culture that embraces a work-life balance

The successful candidate will:

• Answer incoming customer calls and provide detailed information
• Notify customers daily of freight availability
• Data entry (domestic and international bills)
• Maintain a driver sign in log
• Maintain a cash log file
• Maintain files in order and as outlined in the operations procedures and policy manual
• Perform daily audits on all outbound shipments
• Arrive inbound manifest and close out outbound manifest in the AS400
• Consistently monitor e-mail requests and provide detailed information in a timely fashion
• Regular and dependable attendance
• Prepare in-bond documentation (Smaller stations only)
• Acceptance of “containers” and proper documentation (Smaller stations only)
• Office cleanliness: vacuum and trash empty (Smaller stations only)
• Process dock receipt for export bookings and maintain spreadsheet (Smaller stations only)
• Other duties as assigned

BEWARE OF FRAUD!

Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group’s name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind:

• Hub Group will never solicit money or credit card information in connection with a Hub Group job application.
• Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail.

This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.

About Us

Hub Group is the premier, customer‑centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry‑leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award‑winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com .

Job Info

• Job Identification 11287
• Job Category Final Mile
• Posting Date 02/13/2026, 05:59 PM
• Job Schedule Full time
• Locations US IA Cedar Rapids Wright Brothers Court US VA Chantilly Southgate Place