Customer Service Representative ( Remote )

Third Party CS; Carlsbad (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A customer service firm is seeking a Customer Service Representative to manage client inquiries and deliver excellent support. Responsibilities include answering calls and emails, assessing customer needs, and providing solutions. The ideal candidate will have prior experience in customer support and excellent communication skills. This role offers health benefits, flexible hours, and remote work options.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility

Flexible hours

Remote Position(s) available

Qualifications

• Previous experience in customer support or related field is required.
• Must have excellent communication skills across platforms.
• Basic computer skills and the ability to multitask are needed.

Responsibilities

• Answer and manage incoming calls, emails, and chats.
• Assess customers' needs for positive experiences.
• Record and organize customer interactions.

Skills

Excellent customer care and focus

Ability to assess customers’ needs

Excellent communication skills

Basic computer skills

Excellent time management

Multitasking ability

Job description

Description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Requirements

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)