Customer Service Representative (Remote)

DIRECTV; Boise (ID); Remote; USD 25,000 - 29,000; Full time

Job summary

DIRECTV is seeking a Customer Service Representative for a fully remote, full-time role. You will handle calls, resolve service inquiries, and apply a Good-Better-Best sales approach to retain customers and upsell where appropriate.

The position requires 6 months to 1 year of customer service/sales experience, familiarity with Windows, and a commitment to reliable attendance. Expect wage range $18.33–$21.30 per hour plus bonus and benefits, with pay determined by location and skills.

Qualifications

• 6 months to 1 year of customer service/sales experience.
• Familiarity with Windows computers.
• Regular and reliable attendance.

Responsibilities

• Answer customer calls and address all requests or inquiries concerning services and products.
• Report problem areas using various systems and tools.
• Use sales expertise to make recommendations according to customer needs.
• Process purchases of all products and services using operational systems.
• Apply strong problem-solving skills to resolve technical issues.
• Demonstrate solid verbal and written communication skills.
• Support customers during working hours, including some holidays and overtime as needed.
• Sit or stand for long durations (8–10 hours) during customer interactions.

Skills

Active listening

Empathy

Sales oriented

Excellent communication

Tools

Windows computers

Job description

When you join DIRECTV, you’ll be a part of a team that’s supporting our customers from the front lines. Whether it’s solving their complex issues, connecting them to the latest in technology through a sales-oriented approach, or getting them plugged into our world-class services - your work will create connections while supporting our mission of taking entertainment to the next level. NEWS FLASH - now you can do this all from the comfort of your home!

This opportunity to showcase your customer service and sales expertise while representing our company as the voice of our brand is now being offered as a work-from-home opening.

As a Customer Service Representative, you’ll work on both cultivating and retaining ongoing customers. You’ll need to take an empathetic, consultative, and sales-focused approach to persuade customers to maintain their services with us through complex issue resolution and building the rapport which makes each customer feel valued and cared for. Your success will be dependent on how effective you are at transforming a frustrated exchange into an excellent customer experience.

What does this involve?

• Good listening skills and the ability to effectively communicate under pressure.

• Extensive knowledge of our products and services – this will determine how well you resolve problems and offer advanced solutions to customer.

• Taking a Good-Better-Best sales approach to every customer interaction – displaying superb interpersonal skills, including the ability to quickly build rapport.

• Being self-motivated and comfortable working in a fast-paced environment.

What you'll do:

• Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas.

• Utilize various systems and tools to assist customers.

• Use sales expertise to make recommendations according to customer’s needs.

• Utilize operational systems to process purchases of all products and services.

• Use solid problem-solving skills to identify and solution customer’s technical issues.

• Demonstrate strong verbal and written communication skills.

• Ability to support our customers during working hours, some holiday coverage and occasional overtime may be required.

• Ability to sit or stand for long durations (e.g., 8-10 hours) and engage with customers as dictated by needs of the business.

The base wage range for this full-time position is $18.33 - $21.30 per hour + bonus (if applicable) + benefits. Our wage ranges are determined by role and location. The range displayed on each job posting reflects the minimum and maximum hourly wage for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific wage range for your location during the hiring process.

Please note that the compensation details listed in job postings reflect the base hourly rate of pay only, and do not include bonus (if applicable), or benefits - when you consider all of these together, it represents a pretty impressive total compensation package.

Additional requirements:

• 6 months to 1 year of customer service/sales work experience

• Familiarity with Windows computers

• An ability to deliver regular and reliable attendance

What you’ll need to be successful in your Work-From-Home role:

• Reliable internet service (secure and dedicated high speed is necessary).

• Established workspace free of distraction and noise (you’ll need a clean area including desk, chair, 3 prong outlet and direct LAN connection). Don’t worry about the equipment, we’ve got you covered (computer, monitor, mobile device and more).

• Available to work without interruption during assigned work schedules and shift.

• Willingness to comply with organizational security standards and processes, including trainings, audits, and performance management.

Fair Chance Ordinance Notice for Los Angeles County applying for jobs at DIRECTV (https://tbcdn.talentbrew.com/company/390/pdf/fcoe-official-notice-eng-final-8302024.pdf)

Compliance Notice Regarding Use of Automated Decision-Making Tools in Hiring Process

DIRECTV employees are expected to always be honest, trustworthy, and operate with integrity. Discrimination and harassment of any kind (including sexual harassment) will not be tolerated. We remain steadfast in our belief for diversity, equity, and inclusion; therefore, we encourage success based on individual merit and ability without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military/veteran status, or any other protected status. DIRECTV celebrates and is enriched by our differences; therefore we fully consider all qualified applicants including, those with a criminal history.