Customer Service Representative - Remote

TEKsystems; Beaverton (OR); Remote; USD 10,000 - 60,000; Full time

Job summary

A nationwide Healthcare Finance company is hiring Customer Service Representatives for their Beaverton, Oregon team. This remote position offers competitive pay ranging from $19.00 to $20.50 per hour, along with comprehensive benefits. Candidates should have a strong customer service mindset and ideally possess 1-2 years of telephone support experience. The role involves handling phone calls and advocating for patients while providing exceptional service.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Paid Time Off

Qualifications

• 1-2 years of telephone customer support or call center experience preferred.
• Strong customer service mindset is essential.
• High school diploma and/or relevant work experience preferred.

Responsibilities

• Handle inbound and outbound phone calls to assist patients.
• Serve as the primary phone contact for account holders.
• Document call activity and escalate complaints as needed.
• Provide first-class service as an advocate for patients.

Skills

Customer service experience

Strong customer service mindset

Telephone customer support experience

Education

High school diploma or relevant work experience

Job description

Overview

A nationwide Healthcare Finance company based out of Oregon is hiring Customer Service Representatives for their Beaverton, Oregon team. This is a long-term opportunity to join a growing team that cares about its employees. The position is remote, but candidates must be local to Beaverton, Oregon area as equipment will need to be picked up locally.

Responsibilities

• Handle both inbound and outbound phone calls (approximately 50/50) to assist patients using the program with the goal of growing program enrollment, driving payment activity, and delivering first-class customer service.
• Serve as the primary phone contact for account holders and potential account holders; handle inbound calls and outbound calls, including welcome calls to new account holders, calls on past-due accounts, servicing calls to non-enrolled accounts, and special campaigns to support patient advocacy.
• Document call activity and engagements using a proprietary CRM; escalate complaints as needed and answer patient questions.
• Receive ongoing quality evaluations, coaching, and mentoring from Customer Care supervisors, leads, and peers; remain coachable and receptive to feedback.
• Provide white-glove, first-class service as an advocate for the patient and an ambassador for the brand.

Skills & Qualifications

• Customer service experience with a strong customer service mindset
• High school diploma and/or relevant work experience preferred
• 1–2 years of telephone customer support or call center experience preferred

Pay and Benefits

The pay range for this position is $19.00–$20.50/hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be specific to elections, plan, or program terms. If eligible, benefits for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan with Pre-tax and Roth post-tax contributions
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 13, 2025.

About TEKsystems

We are a partner in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We are a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We are building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.