Customer Service Representative Relief Warehouse Support

New System; Spokane (WA); On-site; USD 30,307 - 37,195; Full time

Job summary

New System is seeking a CSR Relief / Warehouse Support to join our service team. This role balances on-road CSR coverage with warehouse tasks to keep routes running smoothly and inventory well organized.

You will support CSRs on the road, verify tickets, and handle deliveries and pickups, while also ensuring warehouse cleanliness, proper staging, and efficient prep for routes. Training provided; box truck driving is required but no CDL is needed.

Qualifications

• Valid driver’s license and comfortable driving a box truck (training provided)
• Ability to lift/push/pull up to 50 lbs repeatedly
• Background check and drug screening required for fleet drivers
• Safety-first mindset and maintaining a clean, organized workspace

Responsibilities

• Cover routes as assigned (PTO coverage, open routes, call-outs)
• Deliver/pick up linens and supplies, verify tickets and collect signatures
• Use mobile tools to document service, routes, and updates
• Handle customer issues professionally and escalate when needed
• Drive safely, perform pre/post-trip inspections, support safety culture
• Receive product and confirm counts/condition on arrival
• Organize and stage product for quick loading by CSRs
• Prepare product for routes (pull, bundle, label)
• Maintain cleanliness and order in the warehouse
• Support service department with restocks, returns, sorting, and recovery

Skills

Route relief support

Warehouse tasks

Customer service

Documentation on mobile tools

Safety-conscious

Tools

Mobile apps

Job description

Customer Service Representative Relief / Warehouse Support

New System | Full-Time | Service Department | $25.00/hr

New System is a family-owned linen rental company serving restaurants and medical/dental partners across the Pacific Northwest. We’re hiring a CSR Relief / Warehouse Support teammate who can jump in where needed—supporting our CSRs on the road and keeping the warehouse running clean, safe, and organized.

Why you’ll like it here

• You’re not stuck doing the same thing every day — route support + warehouse work keeps it moving
• You’ll be a key part of the Service team (CSRs, leadership, and warehouse all rely on you)
• Clear expectations, strong training, and a team that wants you to win
• Real impact: when you’re organized, stocked, and ready—our routes run smoother and customers feel it

What you’ll do (Route Relief CSR Support)

• Cover routes as assigned (PTO coverage, open routes, call-outs, growth)
• Deliver/pick up linens & supplies; verify tickets and collect signatures
• Use mobile tools to document service, routes, and updates
• Handle customer issues professionally (fix what you can, escal ate what you can’t)
• Drive safely, complete pre/post-trip inspections, and support our safety culture

What you’ll do (Warehouse Support)

• Receive product and confirm counts/condition when shipments arrive
• Organize and stage product so CSRs can load quickly and accurately
• Prepare product for routes (pull, bundle, label, and set up as needed)
• Maintain cleanliness, order, and safety in the warehouse (5S mindset)
• Support the Service department with basic tasks that keep the day moving (restocks, returns, sorting, recovery)

You're a fit if you are

• Reliable, organized, and accountable
• Comfortable working independently and staying on task
• Detail-minded with product, cleanliness, and follow-through
• Helpful by nature — you like being the person who makes things easier for the team
• Able to switch gears quickly when priorities change

Requirements

• Valid driver’s license; comfortable driving a box truck (training provided, no CDL required)
• Able to lift/push/pull up to 50 lbs. repeatedly
• Comfortable using basic mobile apps/tools
• Background check + drug screening required for fleet drivers
• Safety-first mindset (you keep your area clean and your team protected)

Apply with your resume and a quick note: “What does ‘supporting the team’ mean to you when the day gets busy?”