Customer Service Representative, Rangeley

MaineGuide; Maine; On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

Parental leave

401(k)

Pension plan

Educational benefits

Job summary

Franklin Savings Bank in Rangeley, ME is seeking a Customer Service Representative to be the first point of contact for deposit customers and to positively impact their banking experience.

The role requires on-site work in Rangeley, with training in Farmington and Saturday availability. Compensation is hourly, with potential incentive pay and comprehensive benefits; the bank emphasizes growth and community involvement.

Qualifications

• Customer service experience
• Robust attention to detail
• Desire to develop relationships with customers and individuals in the community in which you work
• Strong verbal and written communication skills

Responsibilities

• Provide excellent customer service
• Process transactions accurately and efficiently
• Promote the bank’s products and services to best meet the financial needs of customers
• Work well independently but also thrive in a team environment
• Be committed to building relationships with our customers
• Radiate positive energy

Skills

Customer service experience

Attention to detail

Relationship building

Verbal and written communication

Job description

Every day our teams come to work filled with passion to be excellent, to find creative solutions and to positively impact the financial lives of our customers. Franklin Savings is a top-rated community bank, headquartered in the beautiful Western Maine foothills. Our workforce is made up of a highly motivated and experienced team dedicated to superior customer service.

As a Customer Service Representative, you have the opportunity to serve as the first point of contact for our valuable deposit customers and have an immediate impact on exceeding their banking needs and experience.

Key responsibilities:

• Provide excellent customer service
• Process transactions accurately and efficiently
• Promote the bank’s products and services to best meet the financial needs of customers
• Work well independently but also thrive in a team environment
• Be committed to building relationships with our customers
• Radiate positive energy

Our robust benefits package offer includes but is not limited to:

• Health, vision, and disability insurance
• 401(k) with employer contributions
• Pension plan
• Paid time off
• Educational benefits

Qualifications:

• Customer service experience
• Robust attention to detail
• Desire to develop relationships with customers and individuals in the community in which you work
• Strong verbal and written communication skills

Position Details:

• Location: This position is on-site, located in Rangeley, ME.

o Training for the position will take place in Farmington, ME for three weeks.

• Saturday availability is required.

Compensation:

The anticipated hourly compensation for this role is $20-$23. Individual compensation decisions are based on several factors, including experience, job-related skills, education, certifications, geographic location, and internal equity. This position is also eligible for applicable annual incentive compensation and company-sponsored benefits.

Growth & Recognition:

We are committed to rewarding performance and supporting employee growth. Compensation is reviewed annually, and employees may be eligible for merit-based salary increases based on performance and organizational results.

Why Join Our Team?

At Franklin Savings Bank, we value our employees as our greatest asset and are committed to their growth and well-being. We are proud of our culture, where we are dedicated to providing our employees with an environment of caring, comradery, and fun!

In addition, we prioritize our commitment to our communities in which we live and work. We sponsor roughly 140 events each year and in 2025 we donated more than $705,000 to local non-profits and community organizations!

Franklin Savings Bank is an Equal Opportunity Employer. All persons shall have the opportunity to obtain employment without discrimination.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person