Customer Service Representative - PT - Quincy

HOMEBANK; Quincy (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company in the banking industry is seeking a part-time Customer Service Representative in Quincy. The role involves processing customer transactions, cash handling, and providing exceptional service. Ideal candidates should possess strong interpersonal and computer skills, and a high school diploma. Join our team to support our customers effectively.

Qualifications

• Strong written and verbal communication skills.
• Proficient with PC-based teller software or willingness to learn.
• Ability to operate email and basic banking equipment.

Responsibilities

• Receives and verifies cash from customers following procedures.
• Processes customer transactions including loans, deposits, withdrawals.
• Navigates NuPoint Core System and demonstrates digital solutions to customers.

Skills

Communication skills

Customer service skills

Interpersonal skills

Computer skills

Education

High School Diploma/GED

Job description

Customer Service Representative - PT - Quincy

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Customer Service Representative - PT - Quincy

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Duties & Responsibilities

After successful knowledge of the following Level 1 tasks:

• Receives and verifies cash from customers and follows all cash handling procedures
• Accurately reconciles cash drawer daily including scanning of all images
• Processes customer transactions: Loan payments, deposits, withdrawals, cash checks, and monetary instruments.
• Receives and verifies checks, examines items for appropriate endorsements and completes hold requests as needed.
• Understands and is able to Navigate NuPoint Core System
• Navigates the S drive according to job duties
• Accurately process savings bonds for redemption
• Processes cash advances
• Able to accurately complete a check order form
• Effectively demonstrate digital solutions to customers or potential customers
• Understand and operate technically advanced banking equipment such as cash recyclers and coin counters as available in your branch.
• Basic knowledge and navigation skills of Internet banking and Mobile App
• Basic digital equipment knowledge
• Annually participate in Robbery/Security training
• Read and attest to both the Employee Handbook and the Business Continuity Plan
• Complete mandatory online training course
  
  

Duties & Responsibilities

After successful knowledge of the following Level 1 tasks:

• Receives and verifies cash from customers and follows all cash handling procedures
• Accurately reconciles cash drawer daily including scanning of all images
• Processes customer transactions: Loan payments, deposits, withdrawals, cash checks, and monetary instruments.
• Receives and verifies checks, examines items for appropriate endorsements and completes hold requests as needed.
• Understands and is able to Navigate NuPoint Core System
• Navigates the S drive according to job duties
• Accurately process savings bonds for redemption
• Processes cash advances
• Able to accurately complete a check order form
• Effectively demonstrate digital solutions to customers or potential customers
• Understand and operate technically advanced banking equipment such as cash recyclers and coin counters as available in your branch.
• Basic knowledge and navigation skills of Internet banking and Mobile App
• Basic digital equipment knowledge
• Annually participate in Robbery/Security training
• Read and attest to both the Employee Handbook and the Business Continuity Plan
• Complete mandatory online training course
  
  

Requirements

• High School Diploma/GED or related experience.
• Strong communications (written and verbal), customer skills, & interpersonal skills
• Strong computer skills
• Proficient with PC based teller software or willingness to learn
• Be able to operate email

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Banking

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