Customer Service Representative - PT - Quincy

HOMEBANK; Quincy (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the banking sector is seeking dedicated individuals to join their team. This role involves crucial tasks such as processing customer transactions, verifying checks, and utilizing advanced banking technology. Candidates should possess strong communication skills and a willingness to learn banking software. With a focus on customer satisfaction, this position offers an opportunity to make a significant impact in a dynamic environment. Join a team that values professionalism and growth, and contribute to providing exceptional banking solutions to the community.

Qualifications

• High School Diploma or related experience required.
• Strong communication and customer service skills necessary.

Responsibilities

• Process customer transactions including deposits and withdrawals.
• Verify checks and complete hold requests as needed.
• Navigate and operate banking equipment effectively.

Skills

Cash handling procedures

Customer service skills

Communication skills

PC based teller software

Digital solutions demonstration

Education

High School Diploma/GED

Tools

NuPoint Core System

Internet banking

Mobile App

Job description

Duties & Responsibilities

After successful knowledge of the following Level 1 tasks:

• Receives and verifies cash from customers and follows all cash handling procedures
• Accurately reconciles cash drawer daily including scanning of all images
• Processes customer transactions: Loan payments, deposits, withdrawals, cash checks, and monetary instruments.
• Receives and verifies checks, examines items for appropriate endorsements and completes hold requests as needed.
• Understands and is able to Navigate NuPoint Core System
• Navigates the S drive according to job duties
• Accurately process savings bonds for redemption
• Processes cash advances
• Able to accurately complete a check order form
• Effectively demonstrate digital solutions to customers or potential customers
• Understand and operate technically advanced banking equipment such as cash recyclers and coin counters as available in your branch.
• Basic knowledge and navigation skills of Internet banking and Mobile App
• Basic digital equipment knowledge
• Annually participate in Robbery/Security training
• Read and attest to both the Employee Handbook and the Business Continuity Plan
• Complete mandatory online training course
  
  

Requirements

• High School Diploma/GED or related experience.
• Strong communications (written and verbal), customer skills, & interpersonal skills
• Strong computer skills
• Proficient with PC based teller software or willingness to learn
• Be able to operate email