Customer Service Representative - Primary Care - Clinton

Tennova Healthcare LaFollette Medical Center; Clinton (TN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

401(k) with company match

Generous PTO and illness benefits

Career development opportunities

Licensure & certification reimburse

Student loan support

Rewards and recognition programs

Pet insurance and identity protection

Job summary

Tennova Healthcare LaFollette Medical Center in Clinton, TN is seeking a Customer Service Representative for Primary Care to handle inquiries and resolve issues across phone, email, chat, and in-person visits.

The role emphasizes empathy, accuracy, and timely responses within established service standards. A 1–2 year background in customer service and an Associate degree or related coursework are preferred, with opportunities for growth and licensure reimbursement.

Qualifications

• Associate degree or coursework in business/communications preferred.
• 1–2 years in customer service, call center, or admin support.
• Experience with ticketing platforms and CRM is a plus.
• Proficient with Google Suite and MS Office.

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and written correspondence.
• Handles inbound calls from internal and external customers, creating service cases and documenting interactions.
• Demonstrates empathy and active listening to understand customer concerns and provide resolutions.
• Resolves customer complaints, billing issues, and service-related concerns per policies.
• Maintains accurate customer records and case notes in the system.
• Collaborates with internal departments to resolve complex issues for a seamless experience.
• Provides solutions and follows up to ensure issue resolution and satisfaction.
• Maintains productivity and service quality standards in interactions.
• Performs other duties as assigned and keeps regular attendance.
• Complies with all policies and standards.

Skills

Google Suite

CRM systems

Verbal & written communication

Data entry

Multitasking across platforms

Problem-solving

Education

Associate Degree or coursework in Business, Communications, or a related field

Tools

ServiceNow ticketing

Soft phone software

Microsoft Office

ERP systems (Oracle)

Job description

Customer Service Representative - Primary Care - Clinton

Clinton, TN, United States and 1 more

Job Description

Why Join Us?

• Be Valued for What You Bring to the Team – Competitive pay that rewards your hard work


• Benefits You Can Count On – Medical, dental, vision, and life insurance coverage


• Work Hard. Recharge Often. – Generous PTO and extended illness benefits


• Invest in Your Future – 401(k) with company match


• Grow With Us – Career development, learning opportunities, and advancement pathways


• We Invest in Your Success – Licensure and certification reimbursement


• Student Loan Support – Assistance available for eligible roles


• Your Wins Deserve Recognition – Employee rewards and recognition programs


• A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day


• Additional Voluntary Benefits – Choose from options such as pet insurance, identity protection, and legal insurance.

Great people. Great benefits. Meaningful work. Join us and make an impact!

Job Summary

The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.

Essential Functions

• Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.


• Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.


• Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.


• Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.


• Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.


• Works collaboratively with internal departments to escrow and resolve complex issues, ensuring a seamless customer experience.


• Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.


• Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.


• Performs other duties as assigned.


• Maintains regular and reliable attendance.


• Complies with all policies and standards.

Qualifications

• Associate Degree or coursework in Business, Communications, or a related field preferred


• 1-2 years of experience in customer service, call center, or administrative support required

Knowledge, Skills and Abilities

• Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.


• Strong verbal and written communication skills, ensuring clear and professional interactions.


• Ability to handle high call volumes and multi-task across different customer service platforms.


• Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.


• Proficiency in customer service software, CRM systems, and Microsoft Office applications.


• Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.


• Strong attention to detail in data entry, documentation, and customer interactions.


• Ability to work independently and as part of a collaborative team in a fast-paced environment.

Job Info

• Job Identification 164243


• Job Category Administrative Support


• Posting Date 09/14/2026, 02:13 PM


• Job Schedule Full time


• Job Shift Day