Customer Service Representative - Portland

Hörmann North America; Portland (OR); On-site; USD 27,552 - 35,817; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental Insurance

Health Insurance

Health Savings Account

Life Insurance

Paid time off

Vision Insurance

Job summary

Hörmann North America is seeking a full‑time customer service representative in Portland, OR. You will handle inbound calls, provide product information, and guide customers through online ordering while coordinating with internal teams to resolve issues.

The role emphasizes active listening, upselling, and efficient problem solving, in a busy manufacturing environment. A high school diploma or GED is required, with prior customer service and garage door industry exposure preferred.

Qualifications

• High School Diploma or GED equivalent required or preferred.
• One year of professional customer service experience preferred.
• Experience in a manufacturing or garage door industry preferred.

Responsibilities

• Handle inbound customer service support calls, potentially during extended periods of high volume.
• Take sales calls and upsell, present alternatives and ask for the sale.
• Apply active listening skills and paraphrase to understand customer needs.
• Troubleshoot customer service problems.
• Process orders in a fast-paced environment.
• Provide knowledgeable answers about product, pricing and availability.
• Help customers navigate the website and place orders online.
• Coordinate with internal departments to meet customer needs.
• Assist customers with returns, shipping inquiries and order status questions.

Skills

Communication

Interpersonal skills

Microsoft Office

10-key typing

Positive attitude

Education

High school diploma or GED

Job description

Summary Description

Receives questions from customers and follows established procedures to provide answers or refer calls to appropriate staff. Typical questions are focused on order status, product information, account status, pricing, product or service. Reports to Sales Center Office Supervisor.

Essential Duties

• Field inbound customer service support calls, potentially during extended periods of high volume.
• Take sales calls and offer required upsells – make compelling offers, present appropriate alternatives when necessary, and ask for the sale.
• Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants.
• Troubleshoot customer service problems.
• Process orders in a fast-paced environment.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Help customers navigate the website and place orders online.
• Work with internal departments to meet customer needs.
• Work with customers to resolve product returns, shipping inquiries and order status questions.
• Other related job duties as assigned.

Essential Job Skills And Experience

• High School Diploma or GED equivalent; college coursework preferred but not required.
• One year of professional customer service experience preferred but not required.
• Experience in a manufacturing or garage door industry preferred.

Knowledge

Thorough knowledge of products and quality standards, knowledge of customer service principles and practices, extensive knowledge of product catalog and troubleshooting techniques.

Skill

Strong oral and written communication skills, strong interpersonal skills, proficiency with Microsoft Office and computer skills, 10‑key keyboarding ability, professional upbeat demeanor, positive "Yes We Can!" attitude, and engaging verbal communication skills by phone and in person.

Ability

Efficiently network and coordinate work with customers and suppliers, manage time to meet targets and deadlines, multitask in a fast‑paced environment, demonstrate passion and enthusiasm for customer‑service excellence, and maintain focus and positivity while resolving challenging or complex problems.

Job type

Full‑time

Pay

$22.00–$24.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental Insurance
• Health Insurance
• Health Savings Account
• Life Insurance
• Paid time off
• Vision Insurance

Schedule

• 8‑hour shift
• Day Shift
• Monday to Friday

Who We Are

Hörmann is a premier manufacturer of steel, aluminum and custom wood garage doors. We provide the building industry with high quality, innovative garage doors at competitive prices while maintaining a reputation of quality, reliability and integrity. We offer a team‑centered environment, where each member's unique knowledge, skills, abilities and efforts define our success as a company.

Equal Opportunity Employer

Hörmann is an Equal Opportunity Employer with a diverse employment environment.

Drug‑Free Workplace

Hörmann is a drug‑free workplace. A pre‑employment drug test must be negative regardless of whether you live, test or plan to work in an area that permits legalized use of marijuana for either medical or recreational purposes.

Background Check

All offers of employment will be contingent on successfully passing a criminal background check and a pre‑employment drug test.