Customer Service Representative - Polish Speaking

Consertus; Chicago (IL); On-site; USD 39,950 - 45,460; Full time

Benefits offered by this job

Company-paid life and disability insurance

401(k) with matching

Generous time off including 10 paid holidays

Job summary

Consertus is hiring a Polish Speaking Customer Service Representative to support the Residential Sound Insulation Program in Chicago. This role involves guiding homeowners and ensuring outstanding service while managing appointments and documentation.

The ideal candidate is fluent in Polish and English, with a commitment to customer service and experience with public entities. Benefits include company-paid insurance, a 401(k) plan with matching, and generous time off.

Qualifications

• Bachelor's degree preferred or minimum of 3+ years of related customer service experience.
• Demonstrated commitment to exceptional customer service.
• Experience working with public entities (CDA, CDOT, CTA, etc.) preferred.

Responsibilities

• Attend evening Homeowner Briefings and assist attendees.
• Prepare participant master lists and enter data into a database.
• Schedule appointments for home inventory and construction work.

Skills

Customer service experience

Fluency in Polish

Fluency in English

Proficiency with Microsoft Office Suite

Education

Bachelor's degree or 3+ years related experience

Tools

Microsoft Office Suite

Database software

Job description

About Us

Consertus is a global capital program management and advisory firm that combines deep human expertise with advanced digital tools to deliver smarter, faster, and more sustainable outcomes. Headquartered in Miami, Florida, and supported by a team of more than 1,000 professionals worldwide, we help clients plan, execute, and optimize large‑scale capital programs. Our integrated services span digital, advisory, and delivery, empowering organizations to navigate complexity, manage risk, and achieve strategic goals in sectors including aviation, transportation, transit, water, healthcare, energy, education, government, commercial, life sciences, and technology.

About This Role

As an on‑site Customer Service Representative, Polish Speaking, you will guide homeowners through all phases of the program and ensure outstanding customer service, satisfaction, and compliance with the requirements of the Residential Sound Insulation Program for the Chicago Department of Aviation.

Key Responsibilities

• Attend evening Homeowner Briefings to assist attendees with signing in, collecting applications, and distributing participant information folders.
• Prepare participant master lists containing names, addresses, and home/work telephone numbers.
• Assign a file ID to participant information to be used in the Design Team’s computer files.
• Receive all agreements from the participants and forward the Participation Agreement to the CDA Commissioner for execution.
• Enter participant information and other data into a database.
• Initiate title searches to verify who owns the property.
• Conduct showroom tours for participants describing the doors, windows, and other products.
• Schedule home inventory appointments with the homeowners for architectural technicians or program staff.
• Schedule field measurement appointments and HVAC walk‑through appointments with homeowners.
• Schedule the construction work with the homeowners, prepare individual construction schedules and forward to each participant along with information on preparing for and what to expect during construction.
• Answer telephone calls from homeowners, forward participant questions and requests for information to Project Managers and document the inquiries and responses in the participant file or database.
• Assist with mass mailings that include, but are not limited to, program updates and attempt to contact letters.
• Forward warranty packages to participants and direct warranty assistance calls to the proper party.
• Assist the construction group staff when necessary, verifying documentation received from contractors.
• Assist the office clerk when necessary, filing participant materials and reproducing documents and booklets.
• Assist the office clerk when necessary to hand deliver attempt to contact cards to unreachable homeowners.
• Assist the construction group with homeowner communications throughout the construction period.

Qualifications / Requirements

• This position sits at a client office near Midway Airport; may intermittently work at the client office near O’Hare Airport.
• Bachelor’s degree preferred or minimum of 3+ years of related customer service experience.
• Demonstrated commitment to exceptional customer service.
• Experience working with public entities (CDA, CDOT, CTA, etc.) preferred.
• Fluency in Polish and English required.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint), Adobe, the internet, and database software.

Compensation Range

• $29–$33 per hour

What’s In It For You

• Company‑paid life and disability insurance
• Optional benefits such as pet insurance, legal, and supplemental health plans
• 401(k) with day‑one eligibility: 100% match on the first 3% of your eligible compensation and 50% match on contributions between 3% and 5% of your pay
• Generous time off: 10 paid holidays and PTO starting at 15 days, growing up to 25
• Access to Consertus Academy for continuous learning and development

Equal Employment Opportunity Statement

Consertus is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and identities, and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, veteran status, or any other protected status.