Customer Service Representative - PM

Invitation Homes; Roseville (CA); On-site; USD 27,000 - 47,000; Full time

Benefits offered by this job

Health, dental, vision, and life insu​

401k with company matching

Vacation accrual and paid time off

Casual dress

Team events

Employee resource groups

Job summary

Invitation Homes is seeking a Customer Service Representative – Property Management to support residents in a fast-paced environment. You will assist residents in person or by phone, handle property issues, complete move-in communications, and help with housing applications.

This role requires a high school diploma or GED, solid customer service experience in property management, and strong communication. We offer competitive pay, benefits, and a collaborative team environment in Roseville, CA.

Qualifications

• High school diploma or GED required.
• Experience in property management administration or customer service.
• Proficiency in MS Word, Excel, Outlook and Adobe; experience with property management software helpful.
• Strong verbal and written communication, problem-solving, and calm demeanor on calls.

Responsibilities

• Assist residents in person or over the phone in a professional manner.
• Handle property issues and GPCA assessments while maintaining a positive resident experience.
• Complete resident welcome calls and emails for a seamless move-in experience.
• Assist in processing Public Housing Agency applications and communicate with the Housing Authority.
• Perform outbound delinquency calls for rent collections and handle HOA violations.
• Review and work through all action items on applicable task list.

Skills

Customer service

Communication skills

Problem solving

Calm demeanor on calls

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Adobe

Property management software

Job description

Who We Are

Invitation Homes is a team of more than 1,700 associates who come from all walks of life. We call different communities “home, \" but our shared values bind us together. Invitation Homes is a place where possibility lives. The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can’t refuse.

Your Role on the Team

As a Customer Service Representative – Property Management at Invitation Homes, you will provide outstanding high level customer service to residents in a fast-paced, high- volume environment. This CSR-PM provides the organization a highly successful and efficient customer service environment with roles including, but not limited to the following activities:

• Assisting residents in person or over the phone in a well-mannered and professional way
• Handling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience
• Completing resident welcome calls and emails to help ensure a seamless move‑in experience
• Assisting in processing Public Housing Agency applications and communicating with the Housing Authority
• Performing outbound delinquency calls to residents for rent collections and assisting in handling residents responsible Home Owner Association violations
• Reviewing and working through all action items on applicable task list

Your Experience Includes

• High school or GED
• Proven experience in Property Management administration or customer service
• Intermediate proficiency in Microsoft Word, Excel, Outlook and Adobe - experience using property management software is helpful
• Professional verbal and written communication skills, problem-solving skills, and an ability to handle advanced calls with a calm demeanor

Why Us

We Stand For Flexibility, Opportunity, And a Home That People Can Make Their Own. It’s As True For Our Associates As It Is For Our Residents. Just Like We Help Our Residents Live Freer, We Liberate Our Associates’ Careers, Too. Our Associates Know That Goals Matter, Potential Is Unlocked, And Careers Thrive. Invitation Homes Isn’t Just a Workplace But a Possibility Place. We Offer Each New Associate

• Competitive pay and an annual bonus program for all associates
• Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
• 401k with matching company contributions
• Awesome work environment with casual dress
• Team events and gatherings
• Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, Valor, and Open Invitation.

Salary Range

The salary range for this position is: $19.69 - $34.13, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.

Compensation And Benefits

To attract and retain top talent, we’re pleased to offer competitive compensation and benefits, including:

• Annual bonus program
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
• 401(k) with company matching contributions
• Awesome work environment with casual dress
• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at [e-mail].