Customer Service Representative - Phones and Chat

Ipostal1; Washington (District of Columbia); On-site; USD 80,000 - 100,000; Full time

Job summary

iPostal1 is seeking a Customer Service Representative for their Washington, DC location. The ideal candidate will support customers via phone, email, and chat in a vibrant workplace. This full-time position offers a competitive hourly pay, comprehensive training, and a range of benefits.

Benefits

Medical insurance

Vision insurance

401(k)

Paid training

Qualifications

• Previous experience in a customer service-oriented role is preferred.
• Proficient in navigating in a CRM and/or multiple software applications.

Responsibilities

• Answer inbound calls from customers in a prompt and professional manner.
• Actively engage customers in on-line chat context.
• Assist customer tickets from the queue with general inquiries and product support.

Skills

Excellent verbal communication skills

Excellent written communication skills

Results oriented

Strong work ethic

Tools

CRM software

Job description

Customer Service Representative - Phones and Chat

Customer Service Representative - Phones and Chat

1 month ago Be among the first 25 applicants

This range is provided by iPostal1. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $19.50/hr

We’re iPostal1 and we’re in growth mode!

This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we’re looking for confident, upbeat, personable Customer Service professionals to support that growth in our Washington, DC location.

There will be a two-week, paid training which starts on Day 1!

To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!

*Please note this is an in-office role. Remote work is not available.

Responsibilities:

• Answer inbound calls from customers in a prompt and professional manner
• Identify the type of assistance needed
• Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
• Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
• Manage customer expectations
• Actively engage customers in on-line chat context
• Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse technology environment (via phone/email/chat)
• Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc.
• Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting

Requirements:

• Results oriented
• Strong work ethic
• Excellent verbal and written communication skills
• Previous experience in a customer service-oriented role
• Proficient in navigating in a CRM and/or multiple software applications

iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Other

• Industries

  Software Development

Referrals increase your chances of interviewing at iPostal1 by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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