Customer Service Representative - Peds Rehab - Children%u2019s Rehabilitation Center of Naples

Davita Inc.; Naples (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading healthcare team dedicated to pediatric care as a Customer Service Representative. In this full-time role at the Children's Rehabilitation Center of Naples, you'll play a crucial part in providing exceptional support to children and their families. The ideal candidate will be compassionate, organized, and possess strong communication skills. Enjoy a consistent weekday schedule, opportunities for professional growth, and be part of a mission-driven organization that values patient care.

Benefits

Growth opportunities

Consistent weekday schedule

Mission-driven team environment

Qualifications

• Previous medical office experience preferred.
• Bilingual in English and Spanish is a major plus.
• Requires excellent communication and interpersonal skills.

Responsibilities

• Responsible for providing excellent customer service for all aspects of patient business activity.
• Handle telephones, appointment scheduling, patient check-in, and insurance verification.
• Maintain accurate billing and medical records.

Skills

Customer Service

Bilingual (English and Spanish)

Communication Skills

Interpersonal Skills

Organized

Education

High School Diploma or GED

Job description

Location:Childrens Rehabilitation Center of Naples 3361 Pine Ridge Rd, Suite 105, Naples, FL 34109

Department: Rehabilitation Services

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 5:00:00 PM

Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour

Summary

Join Our Pediatric Care Team at Lee Health!
Childrens Rehabilitation Center of Naples 3361 Pine Ridge Rd, Suite 105, Naples, FL 34109
Schedule: Monday to Friday | 8:00 AM 5:00 PM
Starting Pay: $15.64 $18.75/hour (based on experience)

Are you a Customer Service Representative who is passionate about helping children and their families? Do you thrive in a team-oriented environment where your work makes a real difference? If so, we would love to meet you!

The Childrens Rehabilitation Center of Naples is seeking a friendly, dependable, and dedicated CSR to join our growing pediatric team. This role is perfect for someone who values meaningful patient interactions and is committed to providing exceptional support to children with rehabilitation needs.

What Were Looking For:

• Previous medical office experience is strongly preferred

• Bilingual in English and Spanish is a major plus and heavily preferred

• Compassionate, organized, and team-oriented personality

• Someone ready to grow professionally within a respected healthcare system

Why Youll Love It Here:

• Be part of a mission-driven, passionate team focused on pediatric patient care

• Enjoy a consistent weekday schedule with work-life balance

• Build your career with growth opportunities at Lee Health

Apply today and include your most up-to-date resume with employment dates. Were excited to connect with you and hope youll become part of our supportive and purpose-driven team!

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers