Customer Service Representative - Patient Registration Team Lead

R1 RCM; Johnstown (Cambria County); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein führender Anbieter von technologiegestützten Lösungen sucht einen engagierten Customer Service Representative – Team Lead. In dieser Rolle sind Sie verantwortlich für die Leitung des Kundenserviceteams, das Patienten bei der Anmeldung unterstützt. Sie überwachen Leistungskennzahlen, fördern eine positive Teamkultur und gewährleisten die Einhaltung von Verfahren und Qualität. Diese Position erfordert Multitasking-Fähigkeiten und die Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten. Wenn Sie leidenschaftlich daran interessiert sind, das Patientenwohl zu verbessern und eine positive Erfahrung zu schaffen, ist dies die perfekte Gelegenheit für Sie.

Benefits

Kontinuierliche Lernmöglichkeiten

Karrierewachstum

Wettbewerbsfähiges Leistungspaket

Qualifications

• Mindestens 6 Monate Erfahrung in einer ähnlichen Rolle.
• Ausgezeichnete Kundenservice-Erfahrung erforderlich.

Responsibilities

• Sicherstellen, dass das Team Produktionsstandards und Fristen einhält.
• Bereitstellung von Unterstützung für Patienten und Aufbau von Rapport.

Skills

Kundenservice

Multitasking

Technologieverständnis

Education

High School Diploma oder GED

Job description

Location: LifePoint Conemaugh East Hills Outpatient Center

Shift: Mon-Fri 7:30am-4pm. Must have additional availability, including weekends, for a rotating on-call schedule.

R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We combine the expertise of a global workforce of revenue cycle professionals with advanced technology platforms, including analytics, AI, automation, and workflow orchestration.

As our Customer Service Representative – Team Lead, you will be the shift leader for our Customer Service team assisting patients with hospital check-ins. This role involves overseeing daily performance metrics for Patient Experience Specialists and managing activities that impact patient processing accuracy and timeliness.

Ideal candidates are confident multi-taskers, quick learners with technology, capable of typing and answering phones without prior healthcare experience. You must be prepared to see illness and injuries, be up-to-date on vaccinations, and pass a drug test and background check before hire.

Responsibilities include:

• Ensuring team meets production standards, deadlines, and schedules, maintaining high-quality customer service, procedural adherence, quality assurance, and confidentiality.
• Utilizing departmental resources effectively, assisting with staff training, coaching, evaluation, and development to meet standards.
• Fostering a positive, engaging team culture to maximize morale and engagement.
• Working across multiple screens and programs to accurately input patient and insurance information, often in a busy environment with clinical interruptions.
• Providing compassionate support to patients, listening to their concerns, and building rapport.
• Working in a fast-paced setting, often on your feet, collecting and verifying patient data, with training on health plan variations.

Requirements:

• High School Diploma or GED
• Excellent customer service experience
• At least 6 months in a similar role

The pay range for this US-based position is $16.88 - $25.51 per hour, based on role, experience, and skills.

We offer opportunities for continuous learning, collaboration, and career growth. Our team is committed to making a difference in communities worldwide, providing a competitive benefits package, and fostering an inclusive workplace free from discrimination and harassment.

If you require accommodations during the application process due to a disability, please contact us at 312-496-7709.

Learn more about privacy rights at California Consent and visit us at R1RCM.com. Follow us on Facebook.