Customer Service Representative Patient Billing Solutions

Remote Jobs; Somerville (MA); Remote; USD 60,000 - 80,000; Full time

Job summary

A healthcare services provider is seeking a remote billing support representative to assist patients with billing inquiries. This role offers a competitive salary of up to $24.79 per hour and comes with a comprehensive benefits package. Ideal candidates will have a high school diploma, experience in customer service, and knowledge of Epic billing systems. Enjoy a supportive, collaborative environment that prioritizes patient care and satisfaction.

Benefits

Comprehensive benefits package

Opportunity for career advancement

Flexible schedule

Qualifications

• 1-3 years of relevant experience in customer service or collections in a healthcare setting strongly preferred.
• Knowledge of Epic billing systems preferred.

Responsibilities

• Respond to patient and guarantor inquiries regarding billing issues.
• Utilize Epic billing systems to identify and resolve patient account issues.
• Document all interactions and maintain an accurate audit trail.

Skills

Effective communication

Organizational skills

Problem-solving skills

Education

High School diploma or GED equivalent

Associates Degree

Tools

Epic billing systems

Job description

Overview

Employer Industry: Healthcare Services

Why consider this job opportunity:

• Salary up to $24.79 per hour
• Opportunity for career advancement and growth within the organization
• Work remotely with a flexible schedule
• Comprehensive benefits package including differentials, premiums, and bonuses
• Supportive and collaborative work environment focused on patient care
• Chance to make a positive impact on patient satisfaction and billing resolution

Responsibilities

• Respond to patient and guarantor inquiries regarding billing issues, including payer denials and demographic updates
• Provide timely and professional account reviews, ensuring accurate billing and resolution of inquiries
• Utilize Epic billing systems and other support systems to identify and resolve patient account issues
• Maintain high standards of customer service while effectively managing communications through calls, emails, and correspondence
• Document all interactions and maintain an accurate audit trail of account actions

Qualifications

• High School diploma or GED equivalent required
• 1-3 years of relevant experience in customer service or collections in a healthcare setting strongly preferred
• Effective communication, organizational, and problem-solving skills required
• Knowledge of Epic billing systems preferred
• Associates Degree preferred

Preferred Qualifications

• Experience in medical billing and insurance processing
• Demonstrated ability to resolve complex inquiries independently
• Familiarity with HIPAA regulations and patient confidentiality
• Prior experience in a call center environment
• Strong analytical skills and attention to detail

#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #PatientCare

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