Customer Service Representative- Part-Time: Saturday & Sunday 10:00 p.m. to 6:30 a.m.

MedStar Health; Horsham (PA); Remote; USD 35,000 - 50,000; Full time

Job summary

MedStar Health is seeking a Customer Service Representative responsible for managing customer orders and ensuring exceptional service delivery. The role involves handling customer interactions, problem-solving, and adhering to established standards. The ideal candidate will have strong communication and customer service skills, and a commitment to delivering a high-quality experience. This position offers competitive wages and a comprehensive benefits package including health insurance, vacation time, and more.

Benefits

Two weeks of vacation time

Health Insurance after 30 days

Sick time

8 paid holidays

Same day pay available

401(k)

Qualifications

• Ability to type 35 - 40 words per minute.
• Medical terminology / experience preferred but not required.
• Must have high speed internet for Remote work.

Responsibilities

• Handle an average of 110 customer interactions per shift.
• Provide prompt, accurate responses to customers.
• Solve routine and complex customer issues.

Skills

Strong customer service skills

Solid communication skills

Problem solving and decision making

Good organizational skills

Ability to work independently and as a team

Flexible and adaptable to change

Education

High School Diploma or equivalent

Tools

Computer Skills

Job description

Description

Position Description:

This position is responsible for receiving and processing customer orders by telephone and ensuring all customer requests are handled in a prompt, efficient, courteous and professional manner. The CSR will process all customer orders in accordance with the established company standards and procedures. As one of the primary points of contact with the customer, the CSR's responsibility is to make a concerted effort to listen to the customer's needs and provide them with a positive experience. In addition to this primary duty, the CSR will be cross trained in the other positions within the department and when needed, will be asked to perform these functions as well.

Essential Duties and Responsibilities:

Productivity: Be able to handle an average 110 customer interactions per eight (8) hour shift after 4 months in the position. This includes incoming and outgoing calls.

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  Provide prompt, accurate and courteous responses to customers

  
  


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  Solve routine and complex problems (Contact supervisor immediately for problems unable to solve)

  
  


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  Answer incoming customer service orders as soon as possible

  
  


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  Display active listening and superior customer service skills for both external & internal customers.

  
  


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  Document activity to the DDF system

  
  


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  Consistently check appropriate DDF screen for report results to call back to customer

  
  


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  Display the ability to enter orders manually via our fax process

  
  


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  Display the ability to operate the phone system effectively

  
  


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  Adhere to work schedule

  
  

Other duties as assigned

Qualifications Required:

• Ability to work independently and as a team


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  Must demonstrate the ability to perform the different tasks they have been trained for in the call center. The retention of this knowledge is a critical part of cross training the call center personnel

  
  


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  Computer knowledge

  
  


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  Strong customer service skills

  
  


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  Solid communication skills (including verbal, written and listening skills)

  
  


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  Solid problem solving and decision making abilities

  
  


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  Good organizational skills

  
  


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  Execute and prioritize multiple tasks

  
  


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  Professional

  
  


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  Ability to type 35 - 40 words per minute

  
  


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  Flexible and adaptable to change

  
  


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  Medical terminology / experience preferred but not required

  
  


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  A minimum of a High school Diploma or equivalent required

  
  


• Must have high speed internet for Remote work

Benefits:

TridentCare offers a competitive wage and robust benefit package to full time employees. Part time employees are eligible for many of the same below, pro-rated. Benefits include:

• Two weeks of vacation time


• Health Insurance after 30 days!


• Sick time


• 8 paid holidays


• Same day pay available


• Medical insurance allowance, giving you the freedom to customize your plan to fit your needs


• Dental insurance


• Vision insurance


• Disability insurance


• Company paid life insurance


• 401(k)

#MBX

Qualifications

Education

High School (preferred)

Skills

Computer Skills (preferred)

Customer Service (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.