Customer Service Representative - Part-time PRN

Chestnut Health Systems Inc; Hillsboro (MO); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a compassionate and detail-oriented professional for a part-time PRN role. This position involves providing exceptional customer service, managing client interactions, and ensuring accurate documentation in electronic medical records. The ideal candidate will thrive in a supportive environment, promoting recovery and wellness. This role not only offers the chance to make a positive impact on individuals' lives but also provides flexibility in work locations. If you are passionate about helping others and possess strong interpersonal skills, this opportunity is perfect for you.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and telephone skills essential.
• Experience with MS products and office procedures preferred.

Responsibilities

• Greet clients and visitors courteously to create a welcoming environment.
• Gather and verify demographic and insurance information.
• Schedule appointments and manage electronic medical records.

Skills

Customer Service

Telephone Skills

Interpersonal Skills

Organizational Skills

Attention to Detail

Discretion

Basic Keyboarding Skills

Ability to Manage Multiple Tasks

Education

High School Diploma or Equivalent

Tools

MS Products

Standard Office Equipment

Job description

Overview

Have strong customer service and business office skills? Want to work for an agency that’s all about helping others? Chestnut Health Systems needs you for this part-time PRN position! This position will be based at our Hillsboro, MO office and may require travel between our Granite City, Belleville, and Maryville, IL offices.

Responsibilities

1. Greet clients and visitors in a way that is courteous and respectful and that creates a safe and welcoming environment.
2. Gather demographic, financial, and insurance information in person or by telephone.
3. Discuss payment plans, waivers, and fee agreements with patients.
4. Ensure that patients’ electronic medical records include complete documentation and information.
5. Verify current payer eligibility.
6. Schedule appointments.
7. Operate standard office equipment.
8. Promote the recovery model of treatment including trauma-informed care, hope, respect, empowerment, health/wellness, and spirituality/connectedness.

Qualifications

1. High school diploma or equivalent.
2. Strong customer service background.
3. Excellent telephone skills.
4. Knowledge of standard office procedures and use of office equipment.
5. Good interpersonal and organizational skills, attention to detail, and discretion in handling confidential information.
6. Ability to manage multiple tasks.
7. Basic keyboarding skills.
8. Experience using MS products.
9. Ability to commute among locations to perform assigned duties.
10. Valid driver’s license, private auto insurance. Must be insurable.

Are you intrigued by this job but don’t meet every single requirement? Research shows that women and people of color are less likely to apply for jobs when that’s the case. Chestnut is committed to building a diverse, inclusive, and authentic workplace. If you’re excited about any of our posted positions but your experience doesn’t line up perfectly, please apply anyway! You might be just the right candidate for another role. We’d love to explore the possibilities with you!

EOE – Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.

The anticipated starting pay for new hires for this position is between $16.00 - $17.00 an hour. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity.Check out additional benefits here!