Customer Service Representative - Part Time

Humane Fort Wayne; United States; On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

401(k) matching

Job summary

Humane Fort Wayne is seeking a compassionate Customer Service Representative to support clinic operations at the front desk. This part-time role involves serving as the first point of contact for clients and pets, delivering a welcoming and informative experience.

You will handle calls, schedule visits, manage records, assist with payments, and communicate policies clearly while supporting the team across administrative and client-facing tasks.

Qualifications

• Strong communication and multitasking skills are required.
• Comfort working with computers and basic software.
• Positive, empathetic, and team-oriented approach is essential.

Responsibilities

• Answer calls, emails, and messages with professionalism and care.
• Schedule wellness visits, spay/neuter appointments, and adoption meetings.
• Provide accurate information and guide clients to resources.
• Maintain accurate records across systems and support reporting.

Skills

Communication

Multitasking

Team-oriented

Empathy

Education

High school diploma

Tools

Microsoft Office

Email

Job description

Future Opening: Customer Service Representative - Part Time

• 401(k) matching

Customer Service Representative

We’re looking for a compassionate, detail-oriented Customer Services Representative to support our clinic operations. In this role, you’ll be the first point of contact for our clients—helping create a positive, informative, and supportive experience for both people and their pets.

What You’ll Do

Administrative Support & Client Communication

• Answer calls, emails, and messages with professionalism and care
• Schedule wellness visits, spay/neuter appointments, and adoption meetings
• Provide accurate information and guide clients to the right resources
• Maintain accurate records across multiple systems
• Support reporting and documentation tasks
• Deliver a welcoming, high-quality front desk experience
• Process payments and complete daily cash reconciliation
• Communicate policies, procedures, and required protocols clearly

Client Education & Advocacy

• Explain basic veterinary topics such as vaccines, preventative care, and medications
• Accurately relay instructions from veterinary staff
• Collect medical and behavioral histories from pet owners
• Support and promote our mission of pet retention, spay/neuter, and wellness care

Clinic Support

• Assist with patient intake and check-in processes
• Learn and use clinic software systems
• Provide preventative care products (flea/tick, heartworm) as appropriate
• Communicate patient updates or concerns to veterinary teams
• Review discharge instructions and answer client questions

Patient Care (Client-Facing)

• Gather detailed intake information for each visit
• Review aftercare and post-operative instructions with clients
• Communicate potential risks or follow-up needs as directed
• Coordinate with care teams on services, updates, and billing
• Recognize basic animal behavior and body language
• Handle animals safely within your comfort level
• Ask for assistance when needed
• Keep reception and lobby areas clean, organized, and welcoming
• Restock supplies and maintain a professional front desk environment

What You Bring

• High school diploma (or equivalent) and valid driver’s license
• Previous administrative or customer service experience
• Strong communication and multitasking skills
• Comfort working with computers (Microsoft Office, email, and new systems)
• Ability to follow and clearly explain instructions
• Positive, empathetic, and team-oriented approach

Compensation: $16.00 per hour

We are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,national origin, disability status, protected veteran status, or any othercharacteristic protected by law.

We are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,national origin, disability status, protected veteran status, or any othercharacteristic protected by law.

When pets have safe, forever homes, they thrive. And with their loving companionship, so do we.

At Humane Fort Wayne, we work tirelessly for the benefit of pets and the people who love them. Everything we do—from adoption and retention programs to wellness services, community outreach and education—helps to promote their happiness and well-being.

From our staff to our members, to our volunteers—we are Humane Fort Wayne.

Why do you want to work for Humane Fort Wayne *

Do you have a valid drivers license *

Are you able to lift 50lbs with or without assistance repeatedly? *

U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,national origin, disability status, protected veteran status, or any othercharacteristic protected by law.

You are being given the opportunity to provide the following information in order tohelp us comply with federal and state Equal Employment Opportunity/Affirmative Actionrecord keeping, reporting, and other legal requirements.

Referral code from a current employee If no code provided, add their name instead.

Employees receive specialty pricing on Humane Fort Wayne products andservices.

A healthcare plan and a dental plan is provided for full-time staff membersbeginning 60 days from the date of employment.

Health Savings Account

A Health Savings Account is offered to all full-time staff members enrolled inan eligible healthcare plan.

401K

HFW offers a 4% match ROTH 401(k) plan.

Paid Time Off

Full time employees working 30+ hours per week and part time employeesworking 24+ hours per week are eligible for paid time off and wellness timeoff.

Free Annual Spay/Neuter & Annual Adoption

Employees are eligible for one shelter adoption and spay or neuter per calendar year.