Customer Service Representative – Parent Liaison (Remote)

Cranial Technologies, Inc.; Tempe (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

Cranial Technologies, a leader in treating plagiocephaly, is seeking a full-time Customer Service Representative. The role involves providing excellent service to families and coordinating information with healthcare providers. Ideal candidates will have 1-2 years of experience and exceptional communication skills.

Benefits

Medical, Vision, and Dental Insurance

401k Retirement Plan

Flex Spending Plans

3.5 Weeks Paid Time Off plus 7 paid Holidays

Life Insurance

Short/Long Term Disability Insurance

$1,000 Sign-On Bonus

Qualifications

• 1-2 years' customer service or related experience.
• 1-2 years' experience with computer software.
• Ability to work with people from diverse backgrounds.

Responsibilities

• Providing outstanding customer service to families over the phone.
• Accurately entering patient registration information.
• Handling variable call-volume on multiple queues, averaging 40 to 70 calls a day.

Skills

Communication skills

Problem-solving

Human relations skills

Proactive mindset

Job description

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Cranial Technologies is the only company in the world completely dedicated to researching, diagnosing, and treating plagiocephaly (commonly called flat head syndrome). With over 300,000 babies successfully treated, we are the plagiocephaly experts and the leader in pediatric cranial shaping orthoses.

We are currently looking for a full-time Customer Service Representative to join our rapidly growing team. Our ideal candidate will build rapport with families, healthcare providers, and insurance companies in a compassionate and efficient manner over the phone. You will educate potential families about the evaluation appointment, treatment process, and insurance process, expediting the process for families while maintaining excellent customer service.

We will train you on our process and all things unique to Cranial Technologies!

Responsibilities include:

1. Providing outstanding customer service to our families over the phone
2. Accurately entering patient registration information and initial appointment scheduling, including identifying potential conflicts or trends for each Clinic schedule
3. Coordination of information between referring physicians, insurance companies, and our own treatment clinics
4. Review cost share amounts, co-payments, and financial responsibility with our families
5. Handling variable call-volume on multiple queues, averaging 40 to 70 calls a day

Requirements:

• 1 – 2 years' customer service or related experience
• 1 – 2 years' experience with computer software
• Exceptional communication skills, including phone etiquette and human relations skills
• Ability to work with people from diverse backgrounds
• Proactive mindset with the ability to absorb new information in a timely manner
• Professional demeanor in both written and spoken communication with families, providers, and coworkers
• Ability to problem-solve and prioritize daily tasks to manage individual workload

Benefits:

• Medical, Vision, and Dental Insurance
• 401k Retirement Plan
• Flex Spending Plans
• 3.5 Weeks Paid Time Off plus 7 paid Holidays
• Life Insurance
• Short/Long Term Disability Insurance
• Pay range: $18.50 - $19.00 per hour, depending on experience
• $1,000 Sign-On Bonus*

Applicants must be authorized to work in the U.S. without sponsorship. We consider qualified applicants with arrest and conviction records per the San Francisco Fair Chance Ordinance.

You will receive a confirmation email once your application is submitted. Please monitor your spam/junk folder for updates. No phone calls to clinics or offices regarding the position. For assistance, email [e-mail]. Internal candidates are not eligible for a sign-on bonus.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Technology, Information, and Internet